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Orange is the next generation operator in the Belgian Telecom market. We are continuously investing in our IT department and maybe your talent is the one we are currently looking for! Sounds good? Then you might be glad to know that we are looking for a passionate IT Service Assurance Manager , to join our IT Department. Your mission Ensure the IT operational efficiency and quality of service by having an active role on IT operations (hot & cold loop follow up, performances monitoring, processes, tools, governance) Lead Quality & Performance initiatives of key Products, Services and Processes to improve efficiency and quality of service, and to enable value for Customer’s experience while keeping costs under control. Define, implement and manage SLAs for assigned services and ensure services that meet the business needs to agreed levels. Mentor and coach the services team and handle customer service interactions, reports, and repairs. The ITSA-manager ensures excellent customer service and maintains strong relationships with customers and third-party vendors. The ITSA-Manager defines the Service Assurance Roadmap. As IT Service Assurance Manager, you: Support IT Service Assurance director in his mission to reach the operational excellence by having an active role on different processes (incident, change, problem), on governance (processes, SLA, organization), on tools & monitoring and on communication Act in collaboration with IT Service Assurance director as a relay between IT operational organization and main Orange Stakeholders (Exco, Sales & MKT business, Customer Service). Act as main interface in IT department with Orange Service Management Center (leading incidents and change) and Customer Service Are responsible to lead a (virtual) team of Service Assurance experts hosted in Orange and at suppliers of Managed Services. Define fit for purpose end-to-end Service Assurance framework aligned with best practices to help the organization improving Customer experience, Simplification, Digitalization and prepare the organization for moving towards an IT Silent Operations strategy and structure. Lead enhancements to Preventive Maintenance by organizing continuous improvements in Service observability, monitoring, preventive ticketing, daily checks, and housekeeping to prevent incidents. Enforce that Service Assurance activities are duly applied in delivery governance in order that new projects meet the requirements of operational readiness (OMM, Service Guides), integrity and compliance with operational policies. Own Problem Management Process across divisional teams, leads governance meeting involving Technical Service Managers, organizes tickets quality reviews, controls that problems MTTR (Mean Time to Resolve) meets SLA. Lead Performance Reporting for in live E2E Services across partners in collaboration with Technical Service Managers. Lead Quality “Audits” to ensure that Partners are correctly applying contracts, practices, operational standards, and reporting. Coach and train Technical Service Managers and Project Leaders to ensure awareness, buy in and implementation of Service Assurance models, policies, and documentation. Manage improvement plans and coordinate task forces across different domains to improve the operational quality delivered to the Business. Specific expertise required: Broad Technical knowledge in several disciplines. Strong knowledge of the functioning of an IT operations service: ITIL processes , IT infrastructure & applications landscape Knowledge in Telco environment - very good knowledge of the existing and emerging telecom ecosystem Nice to have: knowledge on operations observability & automation Managing IT teams Preferably Multi-Cloud experiences Your profile You have a University Degree or equivalent by experience with at least 5 years professional experience in a similar position. Leadership experience with helicopter view recommended to manage transversal projects Communication and listening skills Ability to quickly develop relationships with multiple stakeholders Coaching skills Persuasiveness and presentation skills Quality driven, customer and service oriented Analytical and figures-oriented mindset, as well as strong planning skills Fluent in English – any good knowledge of French or Dutch is a plus. What are we offering: A dynamic working environment where you have every opportunity for personal development. Moreover, you can look forward to the following compensation and benefits package: a market competitive salary, a company car, performance bonus, meal vouchers, 32 holidays per year, pension provision, life assurance and accident cover, and medical insurance. Inspired? Then we would like to hear from you! If there’s a match in the making, we’ll invite you for a first interview.

Renault Trucks Belux is the pioneer of electric trucks in Belgium and stands for innovation and sustainability! As an importer, we are committed to the transition to emission-free transport and are proud of our leading electric trucks, vans and, more recently, our cargo bikes. Our customers are transport companies, logistics companies and all entities that need transport solutions. We want to unburden our customers by proactively responding to their needs and being very close to their business. Every day, our sales team is committed with passion and expertise to propose the right transport solution to our current and future customers. The reduction of CO2 emissions is the priority of these solutions and our industry. We would like to strengthen our team with a Service Market Director!What you will doThe Service Market Director has the overall responsibility in driving aftermarket parts and service sales and profitability within the Belux. You will report to the Managing Director and coordinate teams who are responsible for business development, customer and technical service.In this role, you are expected to:Implement the aftermarket strategy, actions, and tools to support effective and efficient aftermarket sales in the Belux region.Establish and implement KPI’s to monitor functional performance and provide reporting analysis.Actively drive aftersales parts and service sales and profitability including volume, mix and margin, adapting offer and sales arguments.Govern technical product support, aftermarket engineering, 24/7 roadside assistance services, to improve product quality, avoid unplanned stops and faster truck repairs.Work actively on market share growth and follow up on the competitor’s strategies and activities on the market, anticipate new possibilities of development in the market.Drive sharing and implementation of best practices for dealer performance improvement. Manage, develop, and motivate staff within area of responsibility in accordance with Company policy.Who are you?We are looking for:Relevant experience and knowledge with aftermarket sales. Experience in the trucks business is a plus.University degree and/or equivalent qualification.Minimum 5 years of senior management experience.Proficiency in English, Dutch and French language.Strong leadership and communications skills, including, strong personal credibility and integrity.Strong ability and experience in driving change.Able to demonstrate a clear vision, global mind-set and successful people & culture leadership.Customer and business-oriented mind-set.What’s in it for you?We offer you the opportunity to build an exciting career at a company with ambition in the field of sustainability in the broad sense with a flat organization. We offer you a collegial, informal atmosphere and opportunities for personal development through contact with your expert colleagues as well as a focus on training. You can expect an attractive salary based on your knowledge and experience complemented by an interesting package of extra-legal benefits.Ready for the next move?If you recognize yourself in this profile, make sure your candidature catches the eye! We value your data privacy and therefore do not accept applications via mail. Renault Trucks is part of the Volvo Group. The Volvo Group promotes prosperity through transport solutions and offers trucks, buses, construction machinery, marine and industrial energy solutions, financing, and services that increase our customers' employability and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transportation and infrastructure solutions. The group's leading brands - Volvo, Volvo Penta, Terex Trucks, SDLG, Renault Trucks, Prevost, Nova Bus, Mack, Eicher, Dongfeng Trucks and Arquus - offer numerous career opportunities.

Pour renforcer notre département Technical Services, nous recherchons un Sales Manager.Votre fonctionEn tant que Sales Manager, vous êtes chargé de renforcer la part de marché de l'organisation dans le secteur de la maintenance à Bruxelles et en Wallonie.Votre objectif principal est de réaliser la future croissance du Business Unit.Certaines de vos tâches seront les suivantes :Participation avec le Management Team afin de déterminer, évaluer et ajuster la stratégie de l'organisation et développer des plans de vente stratégiques.Vous participez activement à la prospection de nouveaux clients stratégiques et entretenez les relations avec les clients existants afin de stimuler le développement des activités commerciales et d'atteindre les objectifs fixés.Vous suivez de près les évolutions du secteur et réagissez de manière proactive aux nouvelles tendances.Vous coordonnez le service de calcul et, avec lui, vous êtes responsable de l'analyse des risques, de la budgétisation et du suivi administratif.Dans cette fonction, vous rapportez directement au Managing Director du Business Unit.Votre profilVous connaissez bien le monde de la maintenance et vous pouvez vous référer à plusieurs années d'expérience dans un poste similaire.Vous êtes en possession d'un master dans une orientation technique.Vous êtes un people manager, passionné par la technologie.Vous avez une personnalité orientée vers le client et affirmée, avec de solides compétences commerciales et sociales.Vous êtes un penseur et un organisateur orienté vers les résultats.Vous êtes flexible et résistant au stress.Vous maitrisez parfaitement le Français, la connaissance d'autres langues nationales est un plus.Notre offreUn package salariale intéressant en fonction de vos responsabilités.De l'espace pour vos idées dans une ambiance de travail agréable.Une carrière fascinante et stimulante dans un environnement innovateur.Soutien continu par le coaching et la formation.

Overview Of BNY Mellon:BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team.Job Purpose:A key relationship builder and skilled HR Business Partner to support its European Bank and to oversee a number of locations/countries in Ireland and Continental Europe.Responsibilities:Managing a team of professionals, across Continental Europe, who provide HR Business Partner expertise to assigned businesses and are responsible for the strategic delivery of solutions and HR services such as Employee Relations, Talent Management, Organizational Design, Change Management, Workforce Planning, Talent Acquisition, and Total Rewards Planning.Member of Global HR Senior Leadership Team, European Bank Extended Executive Committee, and EMEA HR Leadership ForumParticipation in management and governance forums are required. The incumbent will leverage expertise and collaborate across the Communities of Expertise, Service Delivery Team and Workforce Support Solutions.The role requires a broad range of experience in managing all aspects of HR: Experienced in supervising others, interfaces with senior level management, experienced individual contributor managing multi-disciplined HR function.Advanced Degree preferred or the equivalent combination of education and experience. 10 years of progressive related experience with demonstrated knowledge of technical and legal aspects of HR, particularly in respect of European employee relations bodies.QualificationsRequirements:Advanced Degree preferred or the equivalent combination of education and experience.10 years of progressive related experience with demonstrated knowledge of technical and legal aspects of HR, particularly in respect of European employee relations bodies.Multi Lingual, ideally French, Dutch and German.BNY Mellon is an Equal Employment Opportunity Employer.Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.Primary Location: Belgium-Brussels-Capital Region-BrusselsJob: Human ResourcesInternal Jobcode: 33435Organization: HR EMEA APAC LATAM-HR08684Requisition Number: 1813252

1. SUMMARYThe Political Affairs and Security Policy Division (PASP) Division leads on the political aspects of NATO’s fundamental security tasks. Within the Security Policy and Partnerships Directorate (SPPD) of the Division, the Partnership East (PE) Section is responsible for the implementation of political guidance related to NATO relations with Russia, Ukraine, Belarus, Republic of Moldova, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan and Uzbekistan. The Team has the overall responsibility for developing NATO’s policy towards, and relationship with, the countries under its responsibility, and for ensuring that NATO implements these relationships coherently across its structures.Under the direction of the Head of Partnership East Section, the officer will act as the Head of the NATO Representation to Ukraine (NRU) in Ukraine and as Director of the NATO Liaison Office (NLO) in Ukraine, working also in coordination with the Director of the NATO Information and Documentation Center in Ukraine (NIDC). In this position, he/she will be responsible for managing all aspects of the functioning of the NLO, including supervising international and local staff, managing the operation of the NLO facilities, and supervising the budget of the NLO in accordance with NATO financial procedures. The Director of the NLO will liaise, on behalf of NATO, with the authorities of Ukraine to support political dialogue, practical cooperation, and advisory support in the framework of the NATO-Ukraine Commission, the Annual National Programme, and the Comprehensive Assistance Package for Ukraine, and with the help of Voluntary National Contribution (VNC) experts deployed to the NLO. His/her focus will be on matters related to political relations, the national security and defence sector, defence cooperation, and interoperability with NATO and Euro-Atlantic reforms. He/she will provide coordinated advice to enhance the ongoing programmes of cooperation with Ukraine. He/she will also support NATO HQ with input and advice related to NATO-Ukraine cooperation.He/she will be based in Kyiv, but will also be expected to travel frequently to Ukraine’s regions and 3-4 times per year, to NATO HQ.2. QUALIFICATIONS AND EXPERIENCEESSENTIALThe incumbent must:possess a University degree from an institute of recognised standing, or equivalent level of qualification, preferably in the field of political science, international relations, security studies, or another relevant discipline;have excellent knowledge of international affairs, and security and defence policies in particular;have at least 10 years’ related professional experience in defence and security matters, in a national or international post, including experience in planning, implementing, monitoring and assessing a broad range of defence and security sector activities;have excellent communication skills, both orally and in writing, and be able to draft clearly and concisely in at least one of NATO’s official languages (English /French) documents required in the post (e.g., memos, backgrounders, speaking points, analytical reports, etc.);demonstrate sound political judgment and strong analytical skills;have recent experience leading a diverse team using sound management practices;have experience in programme/project management; including setting strategic priorities and developing and implementing workplans;possess previous experience working in a diplomatic or liaison capacity and engaging with government officials at a senior level;possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; I (“Beginner”) in the other;previous experience in a multinational or multilaterala good working knowledge of Ukrainian and/or Russian;DESIRABLEThe following would be considered an advantage:a Master’s degree from an institute of recognised standing, preferably in the field of political science, international relations, security studies, or another relevant discipline;possess a good knowledge of NATO policies and activities;have a good understanding of the objectives of the NATO Ukraine Commission (NUC), NATO partnership cooperation programmes, and the tools and mechanisms associated with them.previous experience in Ukraine;previous experience in posts requiring public speaking and media engagement skills;3. MAIN ACCOUNTABILITIESExpertise DevelopmentContribute to the provision of advice and assistance to the Secretary General, DSG, ASG/PASP, other senior NATO officials, and NATO staff officers prior to and during their visits to Ukraine. Set standards for and supervise the creation and submission of regular reports on pol-mil developments to the HQ. Provide periodic briefings to the Partnerships and Cooperative Security Committee (PCSC) and other committees at NATO HQ on political developments in Ukraine, as well as NLO operations, in particular its advisory role to Ukrainian institutions. Provide consolidated expert advice on NATO programmes and activities in Ukraine, including on the implementation of the Comprehensive Assistance Package for Ukraine and the Annual National Programme.Financial ManagementPlan and manage the execution of the NATO Liaison Office Budget in accordance with NATO’s financial procedures. Jointly with the Director of the NIDC, act as NATO’s contracting officer in Ukraine responsible for local supervision and signature authority on local contracts for the NLO and NATO partnership programmes in Ukraine, in coordination with the PASP Budget Officer and the Office of Financial Control. Supervise banking transactions, contracting, and payment processes for operational and organisational expenditures. Supervise the bookkeeping process and the creation and submission of monthly budget reports to NATO HQ. Produce annual and semi-annual budget projections. Coordinate with the Office of Financial Control to ensure accountability and compliance with NATO financial regulations.Knowledge ManagementMonitor and analyse political developments in Ukraine and other related developments; advise NATO HQ on their implications for Alliance policies. Facilitate information-sharing, with discretion, with a view to transferring knowledge across PASP and with key external interlocutors. Ensure that knowledge is maintained and available.Policy DevelopmentManage NLO staff in providing advice and assistance to partners in Ukraine in implementing their cooperation programmes with NATO, and develop ideas for new areas of assistance and cooperation. Advise NATO HQ on implementation and assessment of the Annual National Programme (ANP), the Comprehensive Assistance package for Ukraine (CAP), and other NATO partnership activities in Ukraine.Project ManagementIn coordination with NATO HQ, support the development and implementation of the NATO-Ukraine partnership goals and objectives, including partnership programmes. Assess risk and propose mitigation strategies. In coordination with the Director, NIDC, plan and oversee the execution of facilities improvements to the NLO premises, including selection and provision of contracts to service providers. Plan and manage office space utilisation. Supervise physical security requirements of the NLO in coordination with the NATO Office of Security (NOS), and maintain awareness of potential threats to NLO personnel.Representation of the OrganizationAct as the head of a diplomatically accredited organisation in Ukraine. Oversee the delivery and assume overall responsibility for a complex array or programmes and projects that support Ukraine’s efforts to reform its security and defence sector, including engaging the media to explain NATO’s role and policies. In coordination with the Director, NIDC, Represent NATO during official events organised by Ukrainian or Allied organisations. Represent NATO in engagements with Ukrainian officials and with civil society organizations. In coordination with the Director, NIDC, PASP, PDD, and the NATO Press Office, provide media interviews related to NATO activities in Ukraine to increase the presence of NATO voices in the Ukrainian information space.Stakeholder ManagementDevelop a wide and diverse network of contacts within the government and parliament in Ukraine, as well as with Allied embassies and the wider diplomatic community, working in particular with the Contact Point Embassy, International Organisations, and Non-Governmental Organisations. In coordination with Director, NIDC, communicate NATO’s viewpoint, activities, and expectations to the appropriate stakeholders and seek to secure their buy-in to NATO’s activities. Ensure effective communication and joint work between the various NATO personnel active in Ukraine, including personnel working for the NLO, the NIDC, and other NATO programmes and agencies. Coordinate with the Government of Ukraine on building management issues as necessary in accordance with the NATO-Ukraine bilateral agreement. Promote team spirit, transparency, flexibility, and collegiality and ensure full cooperation and transparency within the NRU and between the NRU and stakeholders in Ukraine and in NATO HQ.People ManagementSupervise the work of NLO Deputies, Allied Voluntary National Contributions and local staff in accordance with NATO-wide standards as well as with PASP Standing Operating Procedures. Adhere to sound and inclusive management principles, and provide in-depth mentoring, coaching, and training opportunities, as well as regular feedback on performance. Be available to offer guidance at critical moments.Perform any other related duty as assigned.4. INTERRELATIONSHIPSThe incumbent reports to the Head of Partnership East in the Political Affairs and Security Policy Division. He/she oversees the distribution of work within the NATO Liaison Office, enabling expert and support staff to carry out work on a relatively autonomous basis. He/she interacts regularly with the NIDC and other NATO programmes active in Ukraine in order to provide consolidated political advice and assistance.5. COMPETENCIESThe incumbent must demonstrate:Achievement: Sets and works to meet challenging goals;Analytical Thinking: Sees multiple relationships;Change Leadership: Personally leads change;Impact and Influence: Uses complex influence strategies;Initiative: Plans and acts up to a year ahead;Organisational Awareness: Understands underlying issues;Teamwork: Works to build commitment.6. CONTRACTContract to be offered to the successful applicant (if non-seconded): Definite duration contract of 3 years ; possibility of renewal for up to 3 years .Contract clause applicable:As employment in this post is required for a limited period, the successful applicant will be offered a definite duration contract of 3 years duration, which, if required, may be renewed for a further period of up to 3 years.If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3 years definite duration contract will be offered, which may be renewed for a further period of up to 3 years if required, and subject also to the agreement of the national authority concerned.Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Régulations.7. RECRUITMENT PROCESSPlease note that we can only accept applications from nationals of NATO member countries.Applications must be submitted using e-recruitment system, as applicable:For NATO civilian staff members only: please apply via the internal recruitment portal (for more information, please contact your local Civilian HR Manager);For all other applications: www.nato.int/recruitmentPlease note that at the time of the interviews, candidates will be asked to provide evidence of their education and professional experience as relevant for this vacancy.Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate’s medical file by the NATO Medical Adviser.More information about the recruitment process and conditions of employment, can be found at our website ( http://www.nato.int/cps/en/natolive/recruit-hq-e.htm )8. ADDITIONAL INFORMATIONNATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply.Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.