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Niveau van het gemiddelde loon tijdens de laatste 12 maanden: "Incident Manager in "

Valuta: EUR USD Jaar: 2021
Op de staafdiagram is de verandering van het gimiddelde loon van het beroep Incident Manager in getoond.

Indeling van de "Incident Manager" vacatures in de regionen

Valuta: EUR
Volgens het diagraam zijn er in het grootste aantal vakatures van de beroep Incident Manager in geopend. Op de tweede plaats staat {regionPName2} en op de derde {regionPName3}.

Top van de provincies volgens niveau van het loon voor de branche "Incident Manager"

Valuta: EUR
Volgens het diagraam zijn er in het grootste aantal vakatures van de beroep Incident Manager in geopend. Op de tweede plaats staat {regionPName2} en op de derde {regionPName3}.

Top van de gelijkaardige vacatures volgens niveau van het loon in

Valuta: EUR
Onder de gelijkaardige beroepen in met het meest hoge loon is Loss Control Specialist. Volgens de gegevens van onze site het niveau van het loon bedraagt 1200 eur. Op de tweede plaats staat Beschermende service Specialist met het loon van 1200 eur en op de derde plaats staat Veiligheid met het loon van 1200 eur.

Aanbevolen vacatures

Senior Manager Application Delivery Production
Kommunal Landspensjonskasse, Brussel, Brussel Hoofdstad, Bruxelles
Senior Manager Application Delivery Production We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. About the Unit Being "The crop nutrition company for the future" we are making significant progress towards a digital core reality, with a reality made of many apps, and even more importantly an incessant data flow. We are working, with the business teams on an evolution of the IT strategy. Information technology has embarked on a transformation journey. IT wants to enable Yara’s growth and digital ambitions. IT wants to improve the collaboration with the business, to deliver faster and more nimble output. And above all, we want to provide an environment in which people can thrive. Our core job will remain to ensure that data can flow, that data is coherent, that data finds it's way to deliver value. In that context, we need to deliver systems that scale efficiently and at marginal cost. Also, in term of how we are going to achieve that, we are working on a much more collaborative work environment (agile), linking to our ambition of delivering a collaborative society. As Senior Manager Application Delivery – IT Production, you have a key role in the IT organization. You will be accountable for that collaboration and manage relationships with the Production plants & YTP, being the key interface between the operating & production maintenance units in Yara and the business. The function designs & maintains the portfolio of applications and the definition of the roadmap, its delivery, including maintenance and operations. Position can be based in any Europe's country with Yara office. Responsibilities Hold the direction, share the dream Participate to the development of the business strategy being a strategic advisor to the business and drive how IT will create value within the segment of IT production Implement & guide the Agile culture across these business segments in order to strengthen collaboration between business & IT Develop the department’s plan of organization and staffing. Follow up productivity & efficiency of all teammembers, assuring clear roles & responsibilities, stimulating personal development & maximising employee satisfaction Hold an overview over the strategic IT-agenda for the IT Production domain. Develop and maintain a prioritized 12-18 month roadmap to ensure long-term sustainability of IT overall within Yara Co-operate with the rest of the IT organization (infrastructure, architecture, IT-security) to help deliver end-to-end solutions Design technological systems and platforms to improve customer experience and to support Yara’s digital agenda in close collaboration with the business segments, especially Digital Production Manage proactively application delivery services, focusing on availability and performance management, incident / problem resolution, service request management according to agreed service levels, governance & procedures Manage both the opex as the capex-budget for the domain Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits Profile Bachelor's or master's degree in computer science, information systems, business administration or related field, or equivalent work experience. 7-10 years of experience in IT and Production business/industry, 10 or more years in diverse roles and increasing responsibilities across business, IT or projects. Demonstrated experience in managing relationships and engaging business leaders and other stakeholders and experience across the full project life cycle, from initiative identification through completion. Strong business acumen, including industry, relevant segment-specific knowledge. Excellent verbal and written communication skills, including the ability to capture and explain goals and objectives to business as well as technical leadership. Excellent analytical, collaboration and facilitation skills. Highly empathetic and able to apply different engagement styles to match the needs of a variety of business stakeholder Tom Wuyts CIO Delivery World tom.wuytsyara.com Poonam Barve Recruiter poonam.barveyara.com Apply no later than 05.08.2021 Knowledge grows through differences Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity & Inclusion (D&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassador networks.
Cyber Security Manager - Infosec
Serco Group plc, Brussel, Brussel Hoofdstad, Bruxelles
To support our great Serco team, we are recruiting our future Cyber Security Manager - Infosec You will work from Brussels or Frascati to ensure all information security management and data protection risks are documented, ownership assigned and managed accordingly across the business unit by relevant information asset owners and network of data protection champions and to ensure that all relevant compliances are met. At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do If you want to join us, apply quickly on this offer, we look forward to meet you :) Role Responsibility Ensuring all information security and data protection risks are recorded, reviewed, and managed to an acceptable level. Responsibility for acceptance of risk remains with risk owner. Accountability on data protection framework and matters to the Data Protection Officer Ensuring all relevant compliance requirements are reviewed and that compliance can be evidenced. Ensuring management and resolution of information security and data protection incidents and any subsequent breach to include assessment of loss, or compromise, level of impact, recommend appropriate mitigation, conduct post incident review and lessons learned. Providing support and guidance on information security management and data protection matters , particularly understanding technical and organisational implications of new services and technologies in support of data protection impact assessments and data protection by design and default. Successful Candidate Experience of process and approach to facilitating information security and data protection risk assessments. Experience in information security management and data protection related compliance requirements (e.g. DPA 2018, GDPR, PCI DSS, ISO27001, ISO27701) Experience of analysing and assessing current and future threat landscapes, providing realistic jargon-free overview of technical and organisational risks and threats. Experience in undertaking assurance activities (and determining correct and appropriate levels of evidence). Defining and operating security incident response plans in accordance with Serco Incident Response System and Data Protection Framework. IT skills are important, as is the ability to interpret technical solutions to ensure the risks are identified and appropriate controls and safeguards applied. Knowledge of the operational sectors within the relevant business units (e.g. MoD, MoJ, Health) is vitally important. Specific qualifications include CISM or CISSP with experience of information security management and thorough understanding of data protection/GDPR. This role involves interaction with non-SME personnel, and the ability to simplify key messages to key stakeholders is beneficial Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection: When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. Package Description Excellent Salary Relocation Assistance (if applicable) Further information available from the Serco Europe Recruitment Team About the Company Why should you join Serco ? At Serco not only is the nature of the work we do important, everyone has an important role to play. Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated. A world of opportunity - You’ll be wholeheartedly supported with development and career progression Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. What we offer Chance to contribute to innovation in the public services sector A company passionate about diversity and inclusion Permanent employment with comprehensive Serco Benefits package. Pension About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and InSerco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to be taken to our careers website Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Service Delivery Manager End User Services
Accenture, Brussel, Brussel Hoofdstad, Bruxelles
This will navigate you to Accenture.com Sign In page. Service Delivery Manager End User Services Accenture is one of the world’s leading providers of sourcing and procurement services, we help our clients architect, build and operate high performance procurement organizations through our global and flexible solutions. At Accenture we partner with forward-thinking business leaders, of the world’s most dynamic companies, to transform procurement and drive sustainable changes to their cost structures. As one of the leading procurement outsourcing analysts, Accenture excels at helping companies build the foundation for long-term growth. We are committed to delivering exceptional service through our exceptional people, and as an employee you’d enjoy a fulfilling career in an innovative environment where challenging and interesting work is part of daily life. Accenture is currently seeking a Service Delivery Manager End User Services with who is looking for an exciting and challenging career with Accenture – an employer that enables you to make a real difference. The service delivery manager End User Services is in charge of/ensures the quality of all services related to End User Services. He/she ensures that the actions taken meet the requirements of the business while taking into account IT constraints. He/she is responsible for the End User Satisfaction. Define performance measurement indicators Conduct service level reviews (KPIs) to qualify the success of services provided. Propose changes in calculating these KPIs or ways of developing KPIs that are more representative of quality of service Ensure that service levels are met (SLAs) Ensure the relevancy of the OLAs/SLAs for new services Technical validation of requests made to internal & external suppliers Follow-up the execution of demands; Escalate to management for non-standard demands; Liaise with the Operational Change and Planning team Analyze and evaluate the real service performance against the SLAs and OLAs Analyze the metrics and objectives of the SLAs and OLAs Follow-up of incidents Make sure incidents are solved within defined service level Act as crisis manager in case of major incident, including communication with the impacted department managers Ensure the right process is followed (incident registration, communication, ) Liaise with suppliers in case of problem Optimization of processes Have a comprehensive view of the processes and conduct checks to ensure that quality is maintained to meet business needs Coordinate cross-domain processes with the process managers to manage the continual improvement process Ensure that the processes are adequate with the tools ( ITSM & CMDB) Maintain the chain of responsibility and the resolution of IT service problems (including any escalations) on a daily basis Lead change management and promotion/communication around these processes Continually search for areas for improvement to ensure service efficiency and thus continually improve quality and customer satisfaction Your team At Accenture Operations, we have a real can-do attitude when it comes to our clients’ needs. We live in an age of rapid and dynamic technological development; future business success depends on each company's ability to adapt and evolve. We work with our talented international experts to understand the practical challenges of modern business (free international one-day delivery? how?) and find the best way to achieve that – using our ingenuity and a set of tools that are constantly changing. Ultimately, we provide our high-profile clients with the platforms and systems they need for their business to run smoothly and operate with high performance. Show more Qualifications Your background Master's degree or equivalent through experience 5 to 8 years of experience in End User Services preferably in Utilities / Energy / Nuclear Team player, able to work in a collaborative way. Able to work independently, takes initiative and has a problem solving focus. Analytic skills (what’s best for the company, process, users). Quality Minded Good relationship and communication skills and a strategic vision High regard for procedure Understanding of the market A synthetic mind Our offer Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise. Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including: 20 12 holidays Laptop and smartphone Hospitalization insurance and extensive group insurance package Training & learning opportunities Green mobility program: e-bikes, public transport, bike 2 work allowance,… Flexrewards: decide on your rewards package with our flexible benefits tool Discount program: get discounts at your favorite (online) shops Employee shares purchase plan Eco-cheques And many more Interested? Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you. COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. Be your best every day in a work environment that helps drive innovation in everything you do. Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards. Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day. Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players. Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here. Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.
incident & problem manager (BE)
Smals, Brussel, Brussel Hoofdstad
Als Incident & Problem Manager zorg je ervoor dat de processen voor het beheer van incidenten en problemen effectief en efficiënt verlopen. Je beheert de belangrijkste incidenten, organiseert de operationele crisiscel en rapporteert aan het management. Concreet verspreid je de gegevens in verband met de processen naar de verschillende betrokken ICT-teams. Je zorgt ervoor dat deze processen nageleefd worden, je volgt de serviceniveaus op en analyseert ze om eventuele afwijkingen te escaleren. Indien nodig kom je tussen bij de supportteams en hun verantwoordelijken. Je stelt acties voor om deze processen te verbeteren en helpt mee de tool voor de opvolging van incidenten en problemen (Omnitracker) te doen evolueren. Daarnaast leid je de vergadering voor het beheer van incidenten en de oplossing van problemen met de verantwoordelijken van de ICT-teams. Je coördineert de leden van de technische teams die tussenkomen bij het beheer van belangrijke incidenten. Je beheert ook de relaties met de "klanten" van de informatica wat betreft hun tevredenheid over de geleverde dienst. Je beheert verder de relatie met de verschillende partnerbedrijven wat betreft de onderhoudscontracten en de serviceniveaus. Tevens werk je nauw samen met de verantwoordelijken van de ITSM-processen: Change Management, Release Management, … Tot slot stel je indicatoren op die de efficiëntie van de processen garanderen. Je stelt periodieke verslagen op over de afhandeling van incidenten en problemen. Je voert analyses uit naar de oorzaken, de impact en de recurrentie en definieert samen met de betrokken teams verbeteracties en volgt deze ook op. Je behaalde een bachelor- of masterdiploma en hebt een brede kennis van de informatica. Je hebt ook praktische ervaring met ontwikkeling, infrastructuurbeheer, Kennis van ITIL en/of een ITSM tool is een plus. Je hebt zeer goede relationele vaardigheden, je communiceert vlot met multidisciplinaire teams en kan vergaderingen leiden. Je behandelt problemen nauwgezet, methodisch en constructief. Je kan zelfstandig werken en neemt initiatief om de zaken te doen vooruitgaan. Je stressbestendigheid zorgt ervoor dat je kan omgaan met moeilijke situaties. Tot slot druk je je vlot uit in het Frans. Bij Smals bouw je mee aan complexe ICT-services die een rol gaan spelen in de hele samenleving. Zowel in application development als in ICT infrastructure of ondersteunende diensten is opleiding, specialisatie en carrière mogelijk. ICT for Society wordt daarnaast geflankeerd door een nadrukkelijke balans tussen werk en leven, marktconforme lonen, een hospitalisatieverzekerin Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be
Incident & Problem Manager (BE)
Smals, Brussel, Brussel Hoofdstad, Bruxelles
En tant que Incident & Problem Manager, vous assurez l'efficacité et l'efficience du processus de gestion des incidents et du processus de gestion des problèmes. Vous gérez les incidents majeurs, organisez la cellule de crise opérationnelle et faites un reporting au management. Concrètement, vous diffusez les informations relatives aux processus vers les différentes équipes ICT impliquées. Vous surveillez le respect de ces processus, suivez et analysez les niveaux de service afin de remonter les alertes sur les écarts éventuels. Vous intervenez, le cas échéant, auprès des équipes de support et de leurs responsables. Vous proposez des actions d'amélioration de ces processus et participez à l’évolution de l’outil de suivi des incidents et des problèmes (Omnitracker). Vous animez, en outre, la réunion de gestion des incidents et de résolution des problèmes avec les responsables des équipes ICT. Vous coordonnez les intervenants des équipes techniques lors de la gestion d'incidents majeurs. Vous gérez également les relations avec les « clients » de l’informatique pour ce qui concerne leur satisfaction vis-à-vis du service fourni. Vous gérez, par ailleurs, la relation avec les différentes sociétés partenaires pour ce qui concerne les contrats de maintenance et les niveaux de service. Vous travaillez également en étroite collaboration avec les responsables des processus ITSM: Change Management, Release Management, Enfin, vous élaborez les indicateurs garants de l'efficience des processus. Vous établissez des rapports périodiques sur le traitement des incidents et des problèmes. Vous réalisez des analyses des causes, impacts et récurrences, définissez et suivez les actions d'amélioration avec les équipes impliquées. Vous êtes titulaire d’un diplôme de Bachelier ou de Master et disposez de larges connaissances en informatique. Vous avez également une expérience pratique en développement, gestion d’infrastructure,… Une connaissance d’ITIL et/ou d’un outil ITSM constitue un plus. Doté d'un très bon relationnel, vous êtes capable de communiquer avec des équipes pluridisciplinaires et d’animer des réunions. Vous traitez les problèmes de façon rigoureuse, méthodique et constructive. Vous pouvez travailler de façon autonome et prenez des initiatives pour faire progresser les choses. Votre résistance au stress vous permet de faire face à des situations difficiles Enfin, vous vous exprimez aisément en néerlandais. En travaillant chez Smals, vous contribuez à la réalisation de services ICT ayant un impact sur la vie de tous les jours. Que ce soit au niveau du développement applicatif, de l’infrastructure ou dans les services de support, il est possible de suivre des formations, de se spécialiser ou d’avoir des opportunités de carrière intéressantes. Smals veille à proposer des conditions de travail permettant un bon équilibre vie privée - vie professionnelle, un salaire conforme au marché, une assurance hospitalisation, un deuxième pilier de pension, des chèques repas et du télétravail. Smals rembourse entièrement vos déplacements domicile/lieu de tra Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be
Data Centre Operations Senior Manager (NL or FR speaking)
Harvey Nash Belgium, Brussel, Brussel Hoofdstad, Bruxelles
All jobs > Data Centre Operations Senior Manager (NL or FR speaking) Data Centre Operations Senior Manager (NL or FR speaking) Reference number: 2054 Last update: 02-09-2021, 13:54 Region: Brussels Sector: Energy Start: 13 Sep 2021 End: 14 Mar 2022 ASAP - 6 months likely extension Work experience: At least 10 years of work experience in IT Infrastructure Service Management. Contract type: Freelance or Employee In a model where infrastructure is exclusively sourced “as a service”, and in which a single supplier offers most services, the Data Centre Operations Senior Manager holds operational accountability for: •All Infrastructure Services related to hosting of all applications, tools and appliances used by IT as defined in the contract binding the IaaS supplier. • Controlling the infrastructure architecture robustness and performance proposed by the vendor for private and public cloud. • Controlling the security compliancy of the infrastructure implemented by the supplier • Controlling execution of large infrastructure projects • Assessing the robustness and future proofness of new technologies proposed in the “ Iaas” sourcing mode (in case of hardware refresh) • For availability Management • For Capacity Management • For Data Centre disaster recovery By interacting with the Iaas supplier, as contractually agreed in the respect of the governance principles, he is a key contributor to IT and business processes continuity. He supports all the other IT processes which relies on Infrastructure services. As member of the SMI management team, he is responsible for contributing to the SMI and IT strategy and governance with the only objective to maximize the IT contribution to deliver business benefits. What you’ll do Controlling that Hardware provisioning and decommissioning process meets service levels requirements in public and private cloud. Controlling that the Iaas supplier delivers Technical Application Management (TAM) is delivered following the level specified in the contract including: General TAM (server monitoring, event management, batch jobs monitoring, incident management, …), Database management, Middleware Management, Software distribution management, Image Management, Patch management. Providing operations and administration requirements and policies Controlling that operations and system administration procedures are developed and documented Controlling that Operational dashboards are developed and documented Auditing that operations and administration policies for compliance with policies Controlling that system administration procedures are developed and documented Controlling storage and Data management are documented and maintained by the Iaas Supplier following requirements and policies Controlling storage performance is monitored according to the data storage specifications and policies Controlling that Backup and recovery services are developed, implemented and executed as required Defining Hardware maintenance schedules and controlling that they are executed following schedules. Controlling that On-site support and facility management procedures are defined and executed according requirements. Required Skills ITIL v3 and more specifically Service Management Process Deep understanding of infrastructure components (Servers and telecommunication networks) Deep understanding of public cloud model Experience in IT Service Management product (ServiceNow – Remedy - …) Strong ITIL Lifecycle knowledge and Service Level Management skills. Knowledge of ITIL Lifecycle V3 is mandatory (Foundation additional certificate) Proficient (B2) in English and native either in Dutch or French. To apply for this job, please complete the form below and join your resume. This instantly places your information into our database. Once we have received your information, we will be in touch by e-mail or phone. If you have not heard from us after 3 working days, please call us Thank you for your interest in working with Harvey Nash and we look forward to assisting you in your job search Name First name Email address Phone number Add CV Only PDF, max. 10MB Add motivation letter Upload as PDF Enter as text No letter Follow us Follow us on social media and subscribe to our newsletter. Let's connect Like our social media pages
Service Delivery Manager
Mutualités Libres / Onafhankelijke Ziekenfondsen, Brussel, Brussel Hoofdstad, Bruxelles
Klaar om onze nieuwe Service Delivery Manager Expert te worden? In die rol ben je verantwoordelijk voor de kwaliteit van de dienstverlening, het beheer van de relatie met de klant en de strategische stroomlijning van de IT. Je voert de processen in en onderneemt alle nodige acties, zodat MLOZ IT de in de Service Level Agreements (SLA’s) vastgelegde serviceniveaus kan verzekeren. Je knoopt een efficiënte en stabiele relatie aan met de klant en onderhoudt deze door erop toe te zien dat de SLA's beantwoorden aan zijn verwachtingen. Je levert, aan de hand van de businessstrategie en door de naleving van de SLA's, je bijdrage tot het leggen van de link tussen de IT-strategie en de businessstrategie. Taken: Afhankelijk van de context en de vereisten neem je onder andere één of meerdere van de hieronder beschreven taken op jou: Als Service Manager handel je als een Service Owner die de geleverde dienstverlening bepaalt, alsook het daarmee verbonden beheersproces en de desbetreffende SLA. Je stelt samen met de betrokken personen verbeteringen en oplossingen voor en ziet toe op het in productie gaan van die oplossingen. Als Problem Solver anticipeer, identificeer, repertorieer, documenteer je potentiële incidenten en coördineer je de inspanningen van alle belanghebbenden om die incidenten op te lossen, en dit alles in samenwerking met de Incident en/of Problem Manager. Je communiceert en zorgt voor operationele rapportering, om aan iedereen een efficiënte, duurzame en transparante relatie met de klant te garanderen. Als Service Level Manager onderhandel je met klanten en de interne en externe leveranciers over de kwaliteitsniveaus voor de betreffende diensten. Naast het definiëren van SLA's, organiseer je de meeting ‘Service Improvement Program’ (SIP) en volg je de actieplannen op. Je organiseert op regelmatige basis Service Review Meetings met de klanten om de geleverde diensten te evalueren, de voortgang te bespreken van de verschillende SIP’s, alsook bijkomende verbeteringstrajecten te identificeren samen met de klant. Je bent ook verantwoordelijk voor het bewaken, rapporteren en publiceren van de resultaten en voor de opmaak van een up-to-date catalogus van deze SLA's. Wie zoeken we: Organiseren is een kolfje naar jouw hand en je bezit de natuurlijke leiderschapsvaardigheden om vergaderingen te leiden op alle niveaus (inclusief CxO). Je assertiviteit en onderhandelingsvaardigheden stellen je in staat om uitstekende compromissen te vinden die beantwoorden aan een langetermijnvisie. Je ervaring maakt dat je een helikopterview hebt, zodat je de onmisbare SPOC kunt worden tussen de betrokken partijen. Je streven naar een consensus en je besluitvaardigheid roepen respect op en worden door iedereen gewaardeerd. Verder verwachten wij Een Master (of gelijkwaardig door ervaring) Gecertificeerd in ITIL Ervaring met het gebruik van ticketing - en rapporteringstools Zelfsturend, in staat om zelfstandig te werken Klantgericht denkend, analytisch, interpersoonlijke kwaliteiten, alsook een probleemoplossend denkvermogen Je spreekt uitstekend Nederlands en Frans; je leest en schrijft de andere landstaal goed Wat kunnen we u bieden: Eerst en vooral: een vast contract van onbepaalde duur . Een aantrekkelijk loon , aangepast aan je ervaring en competenties, plus een bonus , gebaseerd op je doelstellingen en de collectieve en persoonlijke resultaten. Er is meer in het leven dan een vast loon. Met ons Flexible Income Plan TM kun je zelf je eigen loonpakket samenstellen, bestaande uit een bezoldiging in speciën, aangevuld met wettelijke en extralegale voordelen, die je naar eigen goeddunken aanpast. Daarnaast zijn er talrijke extralegale voordelen: aansluiting bij Dentalia Plus en Hospitalia Plus, maaltijdcheques, ecocheques, groepsverzekering en een gsm. Bij de functie hoort een firmawagen met tankkaart. Bij de Onafhankelijke Ziekenfondsen ligt je carrière in jouw handen. Je krijgt alle kansen om jouw loopbaan de richting in te sturen die jij wenst: persoonlijk ondernemerschap is bij ons geen ijdel woord. Dit gaat natuurlijk samen met teamwerk, een pijler die cruciaal blijft in jouw functie. Je kunt bovendien ook tal van opleidingen volgen om je expertise aan te scherpen. Zwaai de deur van onze onderneming open en duik in een heel nieuwe wereld. Start vandaag met je carrière Volg ons en blijf op de hoogte van onze activiteiten en deze van de gezondheidszorg. E-mail
Program Manager
CSL Limited, Brussel, Brussel Hoofdstad, Bruxelles
LOCATION : Brussels with one day per week in Gent. Only applicable when home-working requirements are lifted. – We are looking for a Program Manager – Senior – Project/Department Description and responsibilities Our client employs various teams of IT specialists who, among other things, optimize and maintain al business processes and systems used (both self-written and purchased applications) so that its clients and customers are optimally serviced. As part of this team, OPI is looking for a Senior IT Program Manager to primarily help rationalize and implement the (evolving) architectural model into various strategic infrastructure projects for the associated health insurance funds. These primary initiatives cover: – Devops / OpenShift – OMS (including API Gateway) – Electronic signature Secondary, there are different strategic improvement initiatives assigned that cover: – Improved E2E Testing – Improvement of the incident management environment (CSA Batch Control, Service & ESB monitoring/alerting/reporting) – Proof of concept, low coding PowerApp – Authentication tools – MLOZ Boost collaboration You are responsible for overseeing and the management of multiple major projects (concept, follow-up, implementation, evaluation, etc) in the above mentioned primary and secondary areas. – Primary Tasks and responsibilities • Ensure well executed people management within different teams • Translate the benefits of the new strategy to concrete proposals and projects accepted by the C-Level business stakeholders • Define timeline and milestones of the projects • Assign tasks and responsibilities to the team members within different project groups • Managing the risks and issues related to the delivery • Clarify high-level scope and the technical synergies between the different sub-projects • Ensuring the compliance to standards and best practices across all projects • Manage a team of internal staff and/or external contractors • Be proactive in proposing technical solutions and innovations • Reporting progress, issues, risks etc. to the customer and to the program manager • Install a project review and lessons learned process to make sure the continuous qualitative delivery is assured • Self investment and participation to the creation of a « learning school » of the applied knowledge and tools used in the processes’ within different domains Secondary Tasks and responsibilities • Promote project management activities through positive and constructive networks. • Deploy and develop an active and consistent communication with different stakeholders. • Conflict management (tech and non-tech). • Facilitate the operational functionality of the project groups and other stakeholders. • Help define the roles and responsibilities of the project teams and other stakeholders. • Follow-up on possible change and deliverables related feedback from the customer on continuous bases. Profile requirements • 10 years experience in Program Management in the IT area, rationalizing and implementing an architectural model (networks, cloud, migrations, data, roll-outs, etc.) • Program Management experience with data driven projects • Project Management Experience in the above mentioned primary and secondary objectives • Very good knowledge of Planview, MS Project or equivalent • Experience in and working with BPMN models • Good knowledge of Agile way of working Non-Technical profile requirements • Proven C-level communication, diplomacy & problem solving experience • Strong analytical and problem-solving skills • Must be able to work on multiple simultaneous tasks with limited supervision • Quick learner, motivated self-starter • Result oriented & customer centered • Structured / Organized • Excellent interpersonal, communication and team collaboration skills • High accountability and team spirit values Methodology/Certification requirements • Master Degree in Computer Science OR equivalent through experience. • Certified PRINCE2, PMI, or equivalent • FR and NL is mandatory • Good notion of ENG IT Skills Requirement – Must have Cloud Technology (Azure, AWS, …) – and 5 years Functional Analysis – and 5 years IBM Environment – and 3 years IT Infrastructure – and 10 years MS Office (Word, Excel, PowerPoint, Outlook) – Negotiation skills, Stakeholder Management, Leadership – and 8 years Program Management – and 10 years Project Management – and 15 years Project Management Tools (Planview, MS Project, …) – and 5 years Quality Assurance – and 5 years Methodology/Certification Requirements Agile – and 3 years Project Management Certification (PRINCE2, PMI, PMBok, …)
Offre d'emploi : Customer Support Manager
EMVO, Brussel, Brussel Hoofdstad, Bruxelles
The European Medicines Verification Organisation (EMVO) EMVO is a Belgian non-profit organisation created in 2015 as a joint initiative of EU supply chain stakeholders, representing pharmaceutical manufacturers, wholesalers, community pharmacists and hospitals. We ensure the implementation of a functioning, secure, interoperable and cost-effective system across Europe, to ensure patient health and safety. EMVO is responsible for the European Medicines Verification System (EMVS), a European-wide system created to prevent falsified medicines from entering the legal supply chain. It demonstrates the principle of European integration and has a real-world impact for patients and the healthcare sector across the EU and EEA member states. Alongside our founding stakeholders, we work with the European Commission, 30 National Medicines Verification Organisations (NMVOs), and over 2000 pharmaceutical companies are currently connected to our system. Our office is based in the heart of Brussels and is easily accessible by public transport. Due to COVID-19, the EMVO team is currently teleworking, so interviews will be conducted remotely. Function As the Customer Support Manager at EMVO, you will manage the day to day operation of the Support team. More specifically, as EMVO’s Customer Support Manager, you will be responsible for: Establishing Customer Support Practices, optimally following the ITIL framework Analysing and reporting metrics Leading and defusing situations, with the ultimate goal of placing customer experience at the core of your engagement Hiring and training employees Profile You have a Bachelor degree in business administration with an IT focus and between 3 to 5 years of experience in Incident Management in an IT-driven organisation. You are experienced in coordinating IT business processes in a technically-based environment. You are familiar with Microsoft Office, ITIL and preferably GAMP5. You possess a good understanding of customer service practices, including call centre tracking system, as well as mediation and conflict resolution. You use sound judgement and analytical skills. You have a high level of professional ethics, integrity and responsibility. You are a team player with the ability to manage well. You demonstrate the ability to multi-task and solve problems while being flexible, proactive and focused on the results. You possess excellent communication skills in English (both verbal and written communication required). Offer As Customer Support Manager at EMVO, you will be part of a dynamic and international organisation, growing rapidly to meet the demands of the healthcare and pharmaceutical sector. EMVO will also offer you: A permanent position within a dynamic working environment, working with innovative systems and alongside friendly, open colleagues. You will be involved in an interesting and challenging work within large scale projects. We offer an attractive remuneration package including meal vouchers, eco vouchers, group insurance and health insurance. A career in a secure and stable working environment in an industry that is vital for today’s evolving society. Our office is based in the heart of Brussels and is easily accessible by public transport.
Senior Delivery Project Manager
Dellent Consulting, Brussel, Brussel Hoofdstad, Bruxelles
Keywords : Project Management, ITIL, MS Office Years of Experience : 6 English Level: Fluent (C1/C2) Location : Brussels We're looking for an enthusiastic and experienced Senior Delivery Project Manager for a long term contract, working directly from Brussels (Belgium). The Senior Delivery Project Manager will not only assist in support models and managing transition of projects and new services into the business as usual model; Gather and report detailed performance data against key indicators to generate actionable improvements to the quality of services offered, assist in coordinating Problem and Release management activities to ensure effective service management; Assist in coordinating problem resolution, involving internal support groups, vendors, suppliers, customers and managing any roadblocks but also ensure quality of Known Error records and the Knowledge Database. Requirements: - Bachelor’s Degree in Computer Science or other relevant area; - 6 years working experience in similar roles; - Minimum 3 years of Change/Incident/Problem Management or Project Management experience; - ITIL/ITIL V3 Foundation Certification is mandatory; - High level of IT literacy – MS Office (Word, Excel, PowerPoint); - Strong influencing and relationship management skills.; - Dedicated problem-solver and ability to think-out-of-the-box; - Strong oral and written communicator, with good interpersonal skills; - EU citizenship; - Fluency in English (spoken and written). Anexar CV: I consent to the use of my personal data by Dellent Consulting for the purpose of analyzing myapplication and framing it with the open vacancies. Latterly, the personal data might be sharedwith our clients in case of profile matching. Subscribe our newsletter to receive the latest news and opportunities right in your inbox. You may opt out at any time.
Senior program Coordinator/ Delivery Manager
Network Research Belgium, Brussel, Brussel Hoofdstad, Bruxelles
Senior program Coordinator/ Delivery Manager Senior program Coordinator/ Delivery Manager Trasys International offers IT Consulting jobs at the European Institutions and International Organizations. For a project at the European Commission premises in Brussels , Trasys International is looking for a Senior program Coordinator/ Delivery Manager. The consultant should have large experience in ITIL processes. The candidate should demonstrate expertise in the following areas: Elaborate, together with the client and the partners, the strategy and roadmap for Service management tooling evolution Draft/maintain the program Charter based on the strategy Review the pipeline of projects to prioritize the projects to launch, keep or discard Review the projects business case to approve initiation Review the project plans Review, with collaboration of an architect, the technical deliverables of projects designs Lead the projects kick off, and follow up projects execution Review and raise project and program level risks Report towards partners and client the projects progress, risks, issues and achievements (5 to 10 concurrent projects) Lead lessons learned sessions Review and approve tooling related change requests Coordinate work of development contractors, software providers and internal resources Launch review and follow up continuous improvement initiatives around service management processes: Change, incident problem mgt (i.e. Service desk processes), but also Configuration, capacity, asset and knowledge management Support the definition of elaborate reporting on Service management performance (SLAs, incident trends, problem resolution time, etc.) using SAP BO reporting. Requirements You have a Bachelor's Degree level or 3 years of higher education in Information Technology or equivalent by experience; You have at least 4 proven years on a similar position executed in large scale enterprise or international organization context; You have a proven experience in taking strategic decisions, You have strong communication/presentation skills and experience of working with various stakeholders and levels; You have already used these technologies: MicroFocus Service Manager, SAP BO, ServiceNow (incoming); You have a strong knowledge in ITIL V3 (mandatory), having certification a plus. Knowledge or experience in an European Institution is an asset; Advanced level of English and French with Excellent writing skills and ability to produce C-level presentations as well as technical blueprints. Nationality and Security Clearance As a Personal Security Clearance of level "EU SECRET/SECRET EU" might be requested for this profile, only candidates with a valid EU citizenship will be taken into consideration. About us We are TRASYS International, NRB Group , an ICT company with over 30 years of a successful track record working with European Institutions and Agencies, offering IT consulting, solutions and services. Our Mission is to help our clients keep up with the challenges of digital transformation by providing the right talent at the right time for the right job. To this end, we are constantly looking for talented professionals who are interested in working on challenging international projects and able to deliver high-quality results within multicultural environments. Our services include (but are not limited to) modernisation solutions, digital workspaces, cloud technologies and IT security. Our Headquarters are in Brussels and we have active accounts and offices across Europe (i.e. Luxembourg, Amsterdam, Athens, Stockholm, Geneva).
Risk Manager M/W/X (H/F/X)
NEWB, Sint-Joost-ten-Node, Brussel Hoofdstad, Saint-Joss ...
Company description NewB is a new Belgian cooperative bank. Our mission : to offer sustainable and ethical banking services and insurances products. Description of the function Are you looking for a job with impact, in a new Belgian bank that commits for a sustainable finance? Do you want to be part of a cooperative organization and to inspire the financial world ? Then do not miss the opportunity of this once in a lifetime entrepreneurial adventure, and decide to use & develop your talent for our cooperative bank where ethics and strong values shape every choice we make NewB is currently looking for a Risk Manager, to contribute to optimize and expand the risk management function within our start-up ethical bank , with as main objectives to: Set up the second line of defence. Monitor the risks (operational, credit, liquidity, rate, cyber, business). Report to the bodies of the bank on those risks. Elaborate and execute the Risk Monitoring Plan. More into details, the main tasks of the role can be described as follows: Internal Controls: Assess the design effectiveness and operational robustness of the controls. Ensure appropriate application of the set internal controls. Reporting to Executive Committee and Board of Directors. Set up a testing plan for the internal controls. Conduct gap analysis on existing internal controls and formulate recommendations for improvement. Risk Control self-assessment: Assist in the set-up of the training programme for Risk assessment. Facilitate the work session around risk assessment. Follow up on the implementation of agreed mitigating plans. Incident management: Assess the reported operational incidents and the quality of the reported information. Follow up on the analysis and resolution of incidents. Ensure appropriate reporting to senior management. Policy Management in partnership with Compliance and the first line of defence to identify where policies and procedures are required and ensure their timely renewal. Cyber security focus in collaboration with the CISO in the first line of defence. Profile description Minimum of 5 years of relevant experience (bank and/or insurance) in the Risk domain (including credit risk). Master degree (Engineering, Business, Economics, Management¿). Aptitude to map and assess a broad scope of risks and elaborate remediation plans to reduce the risk levels. Analytical and methodological skills (to be able to monitor the 1st line controls and build (semi-) automated 2nd line controls). At ease in understanding and explaining Risk related matters both in oral and writing, to various levels of stakeholders : colleague, BOD, authorities, High standard of integrity and honesty and strong interest for sustainability. Proficiency in MS Office applications, especially with Excel (BI and data manipulation tools experience is a plus). Excellent level in Dutch or French with a good knowledge of the other language. Flexible mindset and capability to adapt to a changing environment. An affinity with cybersecurity is a plus. NewB has at its heart that its team reflects not only professionalism but also, as much as possible, the diversity of our society. We very much encourage all candidates, without distinction of origin, skin color, gender, age, sexual orientation, philosophic beliefs or handicap to apply to this role. Benefits of the position Joining NewB means: Participate to a unique citizen project where ethics and strong values shape every choice we make. Evolve in a flexible work organization based on trust and autonomy, which promotes work/private life balance and allows to regularly work from home. Be involved in various domains of a cooperative structure (with great ambiance and nice colleagues ??). Participate to an intense entrepreneurial adventure within a human sized organization with a horizontal structure. Become actor of the profound transformation of the banking sector, founded on digital, ethics and sustainability. Benefit from the conditions and advantages of the banking joint committee (holidays, lunch vouchers, eco vouchers¿). TO APPLY Send us your CV and cover letter (in French, Dutch or English) to: jobsnewb.coop (please mention the title of the role you apply for in the Subject) Additional information Workplace SAINT-JOSSE-TEN-NOODE,België Contract type : CDI
Manager Applications Belux
Sodexo België, Elsene, Brussel Hoofdstad, Ixelles
Are you passionate by IT & looking for a new challenge as Manager Applications responsible for managing application run and support operations for all Food & Retail applications in the BeLux and Transversal applications (Finance, HR, Sales etc.) in Belgium and Luxembourg. This includes securing / improving our incident, problem, change and release (ITIL) processes and regular application maintenance and documentation, as well as managing associated IT vendors / contracts, financials and business demand / IT portfolio. You may be our Manager Applications we're looking for, reporting to the CIO BeLux. Responsibilities: Application support / maintenance / management Oversee application, escalations, support and availability thru incident and problem tickets handling and resolution Oversee regular application maintenance and documentation Manage application changes and releases end-2-end, including relevant user and vendor communications, ensuring on-time and quality delivery Maintain IT demand / project portfolio for applications in scope Manage priorities, work (orders), performance and contracts / SLA’s of IT vendors, internally and externally Manage application domain budgets, forecasts, invoices and spend Manage compliance to internal IT controls and company policies Manage local / regional business stakeholder relations and operational governance meetings Manage and develop a team of Application Engineers (6) and Service Manager (1) and ensure their engagement IT management & transformation Participate in the IS&T Management Team Standardize practices / processes for application run operations Contribute to other key processes and improvements in IS&T MT context Profiel You have 10 years’ experience in IT service management, at least 5 years’ experience in a similar role as (Senior) IT Manager - You are in possession of a University / Master’s degree or equivalent You have a solid experience with application run management and IT service management in line with the latest industry best practices and are preferably in possession of associated training certificates (e.g. ITIL, test management and also preferably project management) You have a solid experience with establishing and maintaining proper IT delivery processes in an immature business and IT environment, also removing historical ‘shadow IT’ elements You are fully up to date with the latest application technologies and development practices You have a broad conceptual knowledge and have an experience with all key IT ‘towers / stacks’, functionally as well as technically You have an experience with people / team management and engagement You have an experience with balancing local, regional and global needs, interests and priorities You have preferably an experience in multiple business environments and sectors You have excellent communication skills in Dutch / Flemish, French and English You are communicative, result & quality oriented, analytical / structured, persistent, accurate, a real team player Aanbod A challenging position in a dynamic and healthy organization that emphasizes your development and learning process. An attractive salary with extralegal benefits An induction program to facilitate your welcome & integration at Sodexo An organization with space for initiative and creativity A workplace located in Brussels (Ixelles), near the station of Etterbeek and the Delta metro station Quality of Life on the workplace: A pleasant working environment and (trendy & modern workspaces) with flexible working hours and possibility to work from home A good work-life balance A conciergerie that offers you various services: dry cleaning, ironing, shoe repair, purchase of gifts, etc. A wide choice of durable meals in our restaurant
Service Delivery Manager
Mielabelo, Brussel, Brussel Hoofdstad, Bruxelles
Ce n’est pas parce qu’on est consultant qu’on n’est pas engagé Dès sa création en 2009, Mielabelo a fait le choix de l’indépendance ; l’indépendance financière qui offre la liberté de mouvement, l’indépendance de pensée qui permet de choisir ses thématiques et de repousser les frontières de la consultance. En dix ans d’existence et de croissance continue, l’entreprise est ainsi parvenue à fédérer experts, partenaires et clients autour d’un véritable métier de service (ou d’une véritable vocation de service) : l’accompagnement opérationnel des organisations face à leurs défis stratégiques. Aujourd’hui Mielabelo choisit d’accélérer la cadence, de tripler ses effectifs à l’horizon 2025 et de devenir un acteur de référence de la consultance en Belgique et dans les pays limitrophes. Et vous, ferez-vous le choix de nous rejoindre ? Localisation | Bruxelles Challenge | Vous vous assurez que les services soient produits en respectant les engagements promis Piloter la mise en ligne de l’hébergement du client pour plusieurs services : coordonner les activités techniques, documenter, faire l’interface avec le client Assurer le suivi des services contractualisés Communication avec le client en cas d’incident, au niveau sécurité, etc. Coordoner les tâches de l’équipe Définir les indicateurs de performance Mettre en place une amélioration continue notamment sur base d’ITIL et formuler des plans d’action S’assurer de l’impact des changements sur la qualité des services Suivre le budget du contrat de services Réaliser le reporting Formation universitaire Une expérience en coordination technique basée sur la méthodologie ITIL Connaissance d’outils de ticketing (Jira, BMC Remedy, ServiceNow, HP Service Manager, etc.) Utilisation des outils de reporting Vous êtes orienté solution et avez une bonne capacité d’analyse Vous êtes rigoureux, méticuleux dans le suivi des activités et autonome Vous communiquez aisément et vous vous adaptez à votre public Package | Mielabelo vous accompagne vers votre épanouissement personnel et professionnel. A côté d’un salaire complet (voiture, GSM, laptop, assurance maladie, assurance groupe, frais, chèques-repas OU rate selon le statut), nous mettons tout en œuvre pour vous aider à trouver et préserver votre équilibre. Mielabelo vous accompagne opérationnellement face à vos défis stratégiques
Business Development Manager
B&S Europe S.A., Brussel, Brussel Hoofdstad, Bruxelles
Business Development Manager - Security department B&S Europe, BUSINESS & STRATEGIES IN EUROPE S.A., is an international consulting firm based in Brussels since 1991, and member of the GOPA group. Our company provides advice for technical assistance projects in developing and transition countries, particularly to Public and Governmental Institutions. Our main fields of expertise are Institutional Reform and Capacity Building, in areas such as Justice and Home Affairs, Regional and Local Development and Security and Good Governance (including support to civil society, elections, democracy, decentralization processes, etc.). B&S Europe has managed projects in more than 100 countries worldwide and has a long standing involvement with clients including international donor agencies, particularly with the European Commission, National Governments and their agencies. B&S has also permanent offices in Brussels, Beirut, Pristina, Bucharest and Skopje and representative offices in more than 10 countries. The company employs more than 40 full time staff and relies on a trustworthy and well-experienced network of in-house and external experts to carry out the implementation of projects. Our Mission Our mission is to contribute to the economic and social development of third and transition countries both by providing international high quality consulting advice and by working closely with local expertise to tackle better local problems and existent needs. Job Purpose In order to contribute to its international expansion, B&S Europe is seeking for 1 Business Development Manager to join our Security Department. Responsibilities The Business Development Manager reports to the Senior Project Manager and is responsible for managing strategic bids and projects. He/She organises and manages bids end-to-end. This means that the Project Manager is involved and has responsibilities in the different phases of the project design. Specific duties Responsible of new sector development and strategic bids Preparation of strategic bids in the sectors of the security department Identification of new potential acquisition and new opportunities for the security department (including different donors) Sound market analysis and understanding of the new market directions Experience in security-related topics covered by B&S Europe is a must Organisation of regular commercial missions Maintain excellent working relationship with experts, clients and partners and participation to guarantee a positive image and reputation of B&S Europe Team work – supervision of teams Training, monitoring and supervision of Junior Project Manager(s) and Project Assistant(s) Active participation in the B&S working groups (regional, technical and thematic) Mentoring and coaching of Junior Project Managers and Project Assistants Participation in technical assistance projects or framework contracts as expert. Management of projects Previous experience in the management of projects is a plus (management of the organisation of the expert teamwork, quality of the results and the financial aspects of the project) Proposal Very good working atmosphere and company culture Joining a very motivated, international and professional team Exposure to a variety of interesting projects within a company that has a longstanding experience in working for EU institutions all over the world Possibility to develop professional and thematic skills with a focus on the public sector Commercial and offer preparation missions in the field Job published date: Monday, January 11, 2021 Application Deadline: Country: Status: Opened B&S Europe, BUSINESS & STRATEGIES IN EUROPE S.A., is an international consulting firm based in Brussels since 1991, and member of the GOPA group. Our company provides advice for technical assistance projects in developing and transition countries, particularly to Public and Governmental Institutions. Our main fields of expertise are Institutional Reform and Capacity Building, in areas such as Justice and Home Affairs, Regional and Local Development and Security and Good Governance (including support to civil society, elections, democracy, decentralization processes, etc.). B&S Europe has managed projects in more than 100 countries worldwide and has a long standing involvement with clients including international donor agencies, particularly with the European Commission, National Governments and their agencies. B&S has also permanent offices in Brussels, Beirut, Pristina, Bucharest and Skopje and representative offices in more than 10 countries. The company employs more than 40 full time staff and relies on a trustworthy and well-experienced network of in-house and external experts to carry out the implementation of projects. Our Mission Our mission is to contribute to the economic and social development of third and transition countries both by providing international high quality consulting advice and by working closely with local expertise to tackle better local problems and existent needs. Job Purpose In order to contribute to its international expansion, B&S Europe is seeking for 1 Business Development Manager to join our Security Department. Responsibilities The Business Development Manager reports to the Senior Project Manager and is responsible for managing strategic bids and projects. He/She organises and manages bids end-to-end. This means that the Project Manager is involved and has responsibilities in the different phases of the project design. Specific duties Responsible of new sector development and strategic bids Preparation of strategic bids in the sectors of the security department Identification of new potential acquisition and new opportunities for the security department (including different donors) Sound market analysis and understanding of the new market directions Experience in security-related topics covered by B&S Europe is a must Organisation of regular commercial missions Maintain excellent working relationship with experts, clients and partners and participation to guarantee a positive image and reputation of B&S Europe Team work – supervision of teams Training, monitoring and supervision of Junior Project Manager(s) and Project Assistant(s) Active participation in the B&S working groups (regional, technical and thematic) Mentoring and coaching of Junior Project Managers and Project Assistants Participation in technical assistance projects or framework contracts as expert. Management of projects Previous experience in the management of projects is a plus (management of the organisation of the expert teamwork, quality of the results and the financial aspects of the project) Proposal Very good working atmosphere and company culture Joining a very motivated, international and professional team Exposure to a variety of interesting projects within a company that has a longstanding experience in working for EU institutions all over the world Possibility to develop professional and thematic skills with a focus on the public sector Commercial and offer preparation missions in the field Qualifications: Required Profile Abilities and attitudes Excellent teamwork skills and ability to communicate with different profiles Excellent communication skills and ability to work proficiently remotely Strong relationship-building capacities with the project experts’ team and department to ensure that project goals, objectives and milestones are achieved Capacity of independent decision-making and taking initiative Strong organisational skills is a must Qualifications A minimum of 3 years of relevant professional experience is required Perfect oral and drafting skills in French and English is required. Fluency in another language is an asset Proven knowledge of EU cooperation policies and instruments, as well as EU PRAG. Other donors’ funding procedures knowledge is an asset Strong communication skills is a must. Ability to interact with people and establish good relationships on a longer-term Good computer skills. Including strong capacities with MS Office (Word, Excel, PowerPoint) Proactive and result-oriented attitude Conditions This is a full-time position, starting ideally as soon as possible, and based in Brussels. Interested candidates should send their CV to Maud.Spirletbseurope.com under the heading “Business Development Manager – Security Department application”. Candidates acknowledge that they accept the personal data protection Policy as published in B&S Europe website. Any application received by email will not be processed. Due to the high number of applications, only pre-selected candidates will be contacted. Short Term Technical Assistance Expert to support the revision of the RPNGC Standing Orders LEBANON | SECURITY | Training on chemical and radiological incident and response Don't hesitate to come to us if you have any inquiry
Manager in Cyber Defense
Accenture, Brussel, Brussel Hoofdstad, Bruxelles
This will navigate you to Accenture.com Sign In page. Within the Accenture Security team, we’re seeking exceptional individuals to pioneer security solutions that blend risk strategy, digital identity, cyber defense, application security and managed services. Using the coolest next-gen tech, you’ll have every chance to stay one step ahead of cybercrime and out-smart hackers. Are you the highly motivated and energetic person that we are looking for and do you want to gain additional experience to boost your career in a leading, global professional services company? Then this is your chance As a Cyber Defense manager, you’ll have to the opportunity to: • Actively grow and scale up a dynamic team of motivated cyber security professionals • Work with global organizations and the related complexity of their cyber security requirements • Work in a multi-disciplined team of Strategy, Digital and Technology professionals to bring the best of Accenture to our clients • Have access to our global knowledge network to execute your job • Receive continuous training • Work with cutting edge technology • Deliver high-quality solutions across multiple industries • Gain rapid career progression With the support of our local and global security teams, you will: • Manage and deliver projects from the early planning phase through the successful deployment of our tailored solutions • Grow our cyber defense team by attracting the right talent and by driving sales activities through client workshops and proposals. • Assist clients in developing strategies to help secure their most critical assets by providing high value consultancy work. • Coordinate international teams of experts to bring the best value to our clients. • Perform current state assessments of our client’s security posture, including benchmarking/maturity assessments, developing strategies and roadmaps for improvement. Your team Accenture Technology leverages design thinking, industry insights and the latest digital and Security methodologies to help clients innovate, grow and improve their businesses. Our expertise, capabilities and experience mean that our clients (including some of the biggest brands in the world) trust us to find the right solutions for their needs. Together with our talented international colleagues, we focus on connecting the needs of businesses with the new possibilities that come with technological progress. Because that's where the real challenges are: inventing and testing things that have never been tried before, getting new applications ready for roll-out, and ultimately guiding clients to select and implement the right technologies – including state of the art Security solutions - to transform their businesses. Read more of the job description Qualifications Our ideal candidate truly enjoys his or her work, is eager, flexible and has a “can do “attitude. Moreover: • You have a higher degree (Bachelor or Master). • You have minimum 5 years of working experience with security incident management, organizing a Security Operations Center (SOC), securing software development lifecycles (SDLC), penetration testing, threat hunting and/or forensics. • You have experience implementing security incident and event management solutions such as Splunk, QRadar, ArcSight, Elastic or Microsoft Sentinel and SOAR solutions such as Demisto or Phantom. • Knowledge of or experience in enterprise grade security solutions is a plus such as firewalling solutions (e.g. PaloAlto, Checkpoint, Cisco), application security testing solutions (e.g. HP Fortify, Checkmarx, IBM Appscan, Microfocus WebInspect), Endpoint Desolutions (e.g. Tanium, Endgame, CrowdStrike, Carbon Black) or vulnerability management solutions (Qualys, Tenable Nessus, Rapid7 InsightVM). • You understand common offensive hacking techniques and how to defend against these techniques. • You enjoy (pre)sales discussions and answering proposals. • You have basic project management skills to coordinate a team. • You have excellent communication and presentation skills, both written and oral • You have strong interpersonal skills: able to work in a team and work under pressure • Working knowledge of English and Dutch or French • Relevant certifications such as GIAC, CISSP, CISM, OSCP or SABSA are a plus • Experience in a professional services firm is a plus. COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. Be your best every day in a work environment that helps drive innovation in everything you do. Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards. Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day. Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players. Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here. Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.
Public Cloud Delivery Manager Brussels
ARHS Developments, Brussel, Brussel Hoofdstad, Bruxelles
You’re talented & motivated? We’ll be happy to meet you Public Cloud Delivery Manager Description of the open position You want to combine passion and IT expertise? You are talented , motivated and ambitious ? Then, we will be more than happy to meet you Already working with the Public Cloud or strongly motivated to do it ? In order to sustain the growth of our Cloud team, ARHS Spikeseed is looking for a Delivery Manager / Team leader (m/f). You will have the responsibility of initiating and executing cloud projects for our customers in collaboration with our Cloud Center of Excellence. We are looking for a passionate and fast learning person to complete our experienced and agile Cloud teams. In this context, knowledge of the cloud is a nice-to-have but not a pre-requisite. You will join our Cloud competency program made of training, conferences and certifications. Managing all project- or service-deliveries activities in collaboration with theproject team and stakeholders; Be the main point of contact for the customer for the project execution Guide customers to ensure success in building or migrating applications in the Cloud following the industry principles and guidelines Utilize agile project management and collaboration tools to plan, organize and report on project activities Conduct planning efforts, provide estimates and develop technical roadmaps in collaboration with the project team Follow-up of project and budget progress, risk and issues; Handling customer’s request, responding quickly and effectively, following up with clients to ensure successful resolution Lead incident response under SLA Critically analyze operations for process improvements Create and review documentation, defining standard operating procedures for new solutions Piloting R&D activities to produce workable Proof-of-Concepts Who you are Your Profile To be a team player, customer-, solution- and improvement-minded Agile mindset with an interest for continuous improvement Strong interest for Public Cloud technologies First experience with Cloud project is an asset A strong understanding of technical matters Bonus: Prince 2 or PMP certified Scrum certified ITIL certified AWS or Microsoft Azure certified Good command of English What you’ll get An informal hierarchy & work environment Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests. We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work. An attractive salary package With an attractive salary and benefits package − including advantageous fringe benefits − you’ll be well paid for what you love to do. Exciting projects You’ll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology. You’ll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients − our values form the foundation of the way we work. A rock solid company With more than 200 customers, 1600 consultants and 150 ongoing projects, you’ll join a business with a sustainable and growth-oriented plan. Arηs (/aris/) stands for “Advanced and Reliable Information Systems”. Eta (η) is the seventh letter of the Greek alphabet pronounced /i/, and translated into H in the Latin alphabet.
CSIRT Manager
Proximus Group, Brussel, Brussel Hoofdstad, Bruxelles
Define both tactical as strategic roadmaps for Proximus Cyber Defence capabilities. Build and maintain Cyber Security Intelligence for the entire Proximus Group by gathering, filtering, analysing and disseminate cyber security related information (including modus operandi) collected from wide set of sources, including public information, industry information sharing groups as well as privileged sources. Coordinate group-wide incident response throughout different operational teams and higher (crisis) management Serve as single point of contact for coordination during crisis with judicial authorities, law enforcement and peer telecom operators worldwide. Manage the team members in their incident response capabilities: Driving the tuning SIEM according to business criticality and incident cases, cyber resiliency exercises as well as benchmarking these practices against peers or industry/de facto standards. Support the Cyber DefenseCenter for complex incident escalations as an investigative expert team. Serve as ultimate escalation point for cyber security related incidents. Communication to stakeholders for on-going incidents. Drive preventive controls by initiating cross-domain improvements throughout the Proximus Group, and assisting the Information Security Governance team in implementing them Maintain active collaboration with different business units (egEBU) in order to demonstrate maturity in Cyber Security Intelligence and Incident Response to both internal and external stakeholders (eg corporate customers). Keep close contact with suppliers in order to stay aware of their roadmaps, product evolutions and strategies. Develop and deliver training programs in support of cyber resilience, reaction and recovery towards IT and operational groups. You actively participate in regular awareness campaigns, help to develop an awareness strategy. Profile Minimum 10 years of experience in Information Security area (CISSP, CISM or similar is required) Fluent in NL/EN/FR Experience with team leadership/management. You have a solid international social network with peers in other operators, governmental and regulatory instances. You are an expert in security vulnerabilities/threats and related attacks Demonstrated experience in handling complex cyber incidents and response in similar critical environments. Exposure to internal C-level, external contacts at the senior level (such as industry wide information sharing groups or major customers). Experience in presenting for large audience (egconference). You show integrity & trust while managing confidential information
Account Manager
QIS Jobs BVBA, Anderlecht, Brussel Hoofdstad
As IT Services Delivery Manager your job consists of following tasks: - Monitor and propose improvements for Customer application and IT operational platforms - Ensure a good level of performance of the operational platforms and Customer applications - Responsible for establishing business relationships to enable efficient delivery of ICT services - Establish and monitor with the business the expected Service Levels - Measure and report on IT Services - Act as team leader, manages priorities and workload, set objectives and evaluate - Direct collaboration with operations and development teams to make sure that service level agreements (SLAs) are guaranteed - Monitor capacity and resources in a multi-disciplinary environment - Ensure a relationship of quality and trust with the internal clients - Ensure application consistency, operational change management, incident management, problem management, crisis management, operational configuration management - Communicate about IT services within the organization - Plan and schedule operational maintenance and service windows - Doing technical Analysis and reporting on any incident. Profiel As IT Services Delivery Manager you have/ You are: - A Master degree in Computer Science, engineering or related field/experience - 5 to 10 years proven experience in IT environment and in Service Delivery - Technical expertise in Application Management, with knowledge of various files and transactional formats (exemple XML, JMS) and technologies (Rest API) - Experience with Dashboarding tools (Kibana) - IT Service Management experience (ITIL knowledge is a plus) - Experience in managing a team - Written and verbal communication skills. - Fluent in English and French, Dutch is a plus. Our client is the specialist in everything surrounding eletronic and analoge (paper) documents. They control every aspect of a dataflow, this, so their clients can focus on their mainbusiness. From the creation of documents trough a multichannel distrubution. All there solutions consist of state-of-the-art functionalities and intigration on the most leading e-platforms. Their mission? The complete optimalisation of the companyprocesses, this in respect with the security, cost efficiency and improvement of the clientservice along the whole proces. In short, they give communication a real added value Interesse?
Senior Delivery Project Manager
Dellent Consulting, Brussel, Brussel Hoofdstad, Bruxelles
Keywords : Project Management, ITIL, MS Office Years of Experience : 6 English Level: Fluent (C1/C2) Location : Brussels We're looking for an enthusiastic and experienced Senior Delivery Project Manager for a long term contract, working directly from Brussels (Belgium). The Senior Delivery Project Manager will not only assist in support models and managing transition of projects and new services into the business as usual model; Gather and report detailed performance data against key indicators to generate actionable improvements to the quality of services offered, assist in coordinating Problem and Release management activities to ensure effective service management; Assist in coordinating problem resolution, involving internal support groups, vendors, suppliers, customers and managing any roadblocks but also ensure quality of Known Error records and the Knowledge Database. Requirements: - Bachelor’s Degree in Computer Science or other relevant area; - 6 years working experience in similar roles; - Minimum 3 years of Change/Incident/Problem Management or Project Management experience; - ITIL/ITIL V3 Foundation Certification is mandatory; - High level of IT literacy – MS Office (Word, Excel, PowerPoint); - Strong influencing and relationship management skills.; - Dedicated problem-solver and ability to think-out-of-the-box; - Strong oral and written communicator, with good interpersonal skills; - EU citizenship; - Fluency in English (spoken and written). I consent to the use of my personal data by Dellent Consulting for the purpose of analyzing myapplication and framing it with the open vacancies. Latterly, the personal data might be sharedwith our clients in case of profile matching.