Het overzicht van de statistiek van de lonen bij het beroep "Incident Manager in Belgium"

As an incident manager, you will be responsible for ensuring customer satisfaction in every step of our service delivery process. · Follow-up of software and data issues with devops team and customers to ensure that their needs have been met · Document diagnostic steps and communications with the customer as you troubleshoot the reported problem · Investigate and use of a knowledge base to find the correct solution to problems raised by customers · Build and empower knowledge base of issues/incidents in software and datasources · Track detailed information about each customer's service need in an incident management system · Report on service level to service delivery manager Profil If you have a learning attitude, you are very welcome here! The must-haves we are looking for are: · IT background or proven interest in technologies and software development · Experience in a software support role and ambition to grow into service delivery · Able to document problem and solution in a clear and understandable way · Experienced in use of Microsoft Office tools · Knowledge of JIRA is a plus · Fluent in Dutch, English and French The skills that make a great incident manager and valuable colleague are: · Quick learner · Strong problem solving and research skills · Team player · Strong communication skills, ability to create buy-in at all levels (customers and colleagues) Connaissances linguistiques Frans : Goed Nederlands : Goed Engels : Middelmatige

YOUR MISSION :The IT Service Delivery Manager offers governance and oversight of services delivered to customers, ensuring their alignment to pre-agreed SLA/KPI, meeting customers’ expectations and adding value to our Business Unit (BU).The role has specific accountability for managing BU day-to-day delivery of all IT Services, as well as the delivery of projects by the vendor to the BU. Additionally, Continuous Service Improvement (CSI), support to the management and closure within agreed timelines for risk/audit activities is part of the main responsibilities for the Service Delivery Manager.The Service Delivery Manager shall develop and maintain a customer-centric relationship with vendors, internal functions and local IT departments, facilitating synergies with shared services when necessary.The role is part of a virtual “community” of Service Delivery Managers who have specific accountability for governance and oversight within their individual Functions or BUs, as well as collective responsibility to improve and optimise services across shared services and local BUs.YOUR RESPONSIBILITIES :You are responsible for the local IT Service Management activities (local audit/risk management, local service transition, IAM controls, reporting).You cascade and implement at local level the central governance for Service Management, with the aim of ensuring high quality standards in service delivery, aligned to customers needs and goals.You facilitate the embracing of all IT services processes at local level, in line with the governance and oversight of all key IT processes in Shared Services (eg. Incident/Request/Problem/Change etc.).You ensure the monitoring of IT Services delivered to local BU through the Shared Services Center, the vendors and facilitates the connection between various stakeholders intervening at local and central level.You oversee the delivery of projects executed by the vendors directly to the BU. You build and maintain strong relationships with customers with regular service reviews and two-way collaboration.You build relationship with Risk and Audit ensuring that Risk and Audit items are tracked to closure.You create and deliver transparent and high quality reportings on Service Delivery, SLA/KPI/KRI compliance and budget follow-up.You have the ownership of customer satisfaction index. Develop & Implement tools to measure customer satisfaction eg. CSAT survey.You are accountable for the CSI register at local level. Governance & oversight of CSI initiatives ensuring that they are completed and value realised by the Business.You seek simplicity by removing unnecessary steps and complexity and by making sure expectations are understood.You anticipate internal and/or external business challenges and/or regulatory issues and recommend solutions.You understand and resolve operations governance challenges and periodically escalate identified risks and/or potential issues affecting performance or strategic partnership goals.YOUR PROFILE :You have a Master degree or equivalent experience.You have minimum 5 years of Service Delivery Management experience with demonstrable experience coordinating IT Services Delivery activities.You have strong presentation skills and speaks fluently English and French or Dutch.Certified or trained in ITIL/Lean/Agile is an advantage.You have experience in defining, reviewing and following a budget.You are able to develop a strong CSI programme by engaging service owner and service recipients.You interact effectively with internal and external business partners to create trusted partnerships and strong relationships, with a proactive attitude including strong delivery and service ethic.You have a strong process ownership and optimisation experience. You are able to recognise workflow issues and optimise.You have a strategic mindset and a capacity to design for the future. You can easily step back to have a helicopter view.You are solutions-oriented and are always looking for improvement.You are autonomous and flexible.You are resilient and able to deal with unforeseen events.You have an eye for detail and precision.WHAT WE OFFER :A company on a human scale in which you can quickly have an impact.Senior management accessible and close to its employees.Your personal development promoted by our training and talent management policy.Opportunities for development and internal mobility within Athora.An attractive salary package accompanied by various extra-legal benefits (meal vouchers, group insurance, hospitalization insurance, etc.).At least 39 days off per year.A harmonious balance between professional and private lives thanks to teleworking (up to 3 days a week).Brand new offices promoting collaboration.A central location accessible by train and public transport.If you are looking for an organization with a human face, welcome to Athora Belgium!

Orange is the next generation operator in the Belgian Telecom market. We are continuously investing in our IT department and maybe your talent is the one we are currently looking for! Sounds good? Then you might be glad to know that we are looking for a passionate IT Service Assurance Manager , to join our IT Department. Your mission Ensure the IT operational efficiency and quality of service by having an active role on IT operations (hot & cold loop follow up, performances monitoring, processes, tools, governance) Lead Quality & Performance initiatives of key Products, Services and Processes to improve efficiency and quality of service, and to enable value for Customer’s experience while keeping costs under control. Define, implement and manage SLAs for assigned services and ensure services that meet the business needs to agreed levels. Mentor and coach the services team and handle customer service interactions, reports, and repairs. The ITSA-manager ensures excellent customer service and maintains strong relationships with customers and third-party vendors. The ITSA-Manager defines the Service Assurance Roadmap. As IT Service Assurance Manager, you: Support IT Service Assurance director in his mission to reach the operational excellence by having an active role on different processes (incident, change, problem), on governance (processes, SLA, organization), on tools & monitoring and on communication Act in collaboration with IT Service Assurance director as a relay between IT operational organization and main Orange Stakeholders (Exco, Sales & MKT business, Customer Service). Act as main interface in IT department with Orange Service Management Center (leading incidents and change) and Customer Service Are responsible to lead a (virtual) team of Service Assurance experts hosted in Orange and at suppliers of Managed Services. Define fit for purpose end-to-end Service Assurance framework aligned with best practices to help the organization improving Customer experience, Simplification, Digitalization and prepare the organization for moving towards an IT Silent Operations strategy and structure. Lead enhancements to Preventive Maintenance by organizing continuous improvements in Service observability, monitoring, preventive ticketing, daily checks, and housekeeping to prevent incidents. Enforce that Service Assurance activities are duly applied in delivery governance in order that new projects meet the requirements of operational readiness (OMM, Service Guides), integrity and compliance with operational policies. Own Problem Management Process across divisional teams, leads governance meeting involving Technical Service Managers, organizes tickets quality reviews, controls that problems MTTR (Mean Time to Resolve) meets SLA. Lead Performance Reporting for in live E2E Services across partners in collaboration with Technical Service Managers. Lead Quality “Audits” to ensure that Partners are correctly applying contracts, practices, operational standards, and reporting. Coach and train Technical Service Managers and Project Leaders to ensure awareness, buy in and implementation of Service Assurance models, policies, and documentation. Manage improvement plans and coordinate task forces across different domains to improve the operational quality delivered to the Business. Specific expertise required: Broad Technical knowledge in several disciplines. Strong knowledge of the functioning of an IT operations service: ITIL processes , IT infrastructure & applications landscape Knowledge in Telco environment - very good knowledge of the existing and emerging telecom ecosystem Nice to have: knowledge on operations observability & automation Managing IT teams Preferably Multi-Cloud experiences Your profile You have a University Degree or equivalent by experience with at least 5 years professional experience in a similar position. Leadership experience with helicopter view recommended to manage transversal projects Communication and listening skills Ability to quickly develop relationships with multiple stakeholders Coaching skills Persuasiveness and presentation skills Quality driven, customer and service oriented Analytical and figures-oriented mindset, as well as strong planning skills Fluent in English – any good knowledge of French or Dutch is a plus. What are we offering: A dynamic working environment where you have every opportunity for personal development. Moreover, you can look forward to the following compensation and benefits package: a market competitive salary, a company car, performance bonus, meal vouchers, 32 holidays per year, pension provision, life assurance and accident cover, and medical insurance. Inspired? Then we would like to hear from you! If there’s a match in the making, we’ll invite you for a first interview.

Be part of something bigger!As the world and the way people live is changing, at Bekaert we believe it’s our responsibility to contribute to finding new solutions for the future. Our ambition is to be the leading partner for shaping the way we live and move. And to always do this the Bekaert Way – safe, smart, and sustainable.With a heritage of more than years, we continue to strengthen our core competencies that have made Bekaert a global market and technology leader in material science of steel wire transformation and coating technologies. Today, we also apply our expertise beyond steel to create new solutions with innovative materials and services for markets including new mobility, low-carbon construction, and green energy.As a dynamic and growing company with over 27, employees worldwide, 75 nationalities, a retention rate above 90% and almost € 7 billion in combined revenue in , we're looking for someone like you to join our team!Why join us?Personal Growth – Let us help you unlock your full potentialPioneering – Join us to challenge the impossibleCreativity - Discover possibilities beyond steelPurpose – Drive progress for our planet and peopleDiversity – Together, we create changeAs an IT Network Service Manager located in Belgium, you will be leading the global network operations across all Bekaert locations and our Cloud platforms. Together with the internal team and IT service provider, you will ensure reliability, availability, and performance of our networks, fit for purpose.This key role requires a high experience in all major network technologies such as switching / routing, WAN, WLAN, firewalls, load balancers, cloud-based network services and SDN.About the roleYour Impact as IT Network Service Manager:You will manage a team of Network Engineers (2 team members) who support connectivity services (LAN, WAN, WLAN, Cloud, Security).You will oversee the operational and tactical governance of our IT network service provider.You will ensure alignment with Bekaert ITIL processes, including robust incident management, proactive problem management, and ongoing improvement of our network architecture.You will take ownership of lifecycle, capacity, and configuration management for connectivity services.You will identify and implement network security measures based on vulnerability assessments and hardening recommendations.You will coordinate and lead operational projects related to connectivity services, including lifecycle management, capacity planning, and support for business-driven roll-out projects such as MES and IoT, as well as global roll-out projects like SD-WAN.You will collaborate closely with the solution architecture team, providing input from operations and serving as a technical expert in networking.You will act as the 'CEO' of the network service, taking accountability for budgets, cost management, continuous improvements, and SLAs.As part of our SLA, you will ensure optimal network performance by enhancing network monitoring tools and refining processes with our IT service provider.About YouEssential skills & competencies: You have a bachelor’s degree in computer science, information technology, engineering, or a related field.You have at least 5 years of experience in IT service management, with a focus on connectivity services.Certification in Cisco (CCNA or CCNP) or equivalent experience is a must.You have strong technical knowledge of connectivity solutions (SD-WAN, Fortinet, Cisco, VPN) and routing protocols (BGP, etc.).You possess excellent communication, collaboration, and problem-solving skills.Your passion lies in designing, implementing, and managing IT network projects across multiple regions and platforms.You have strong written and spoken communication skills in English; proficiency in any other language is a plus. What is in it for you?We offer a competitive salary with benefits, including a company car, hospitalization insurance, and a particularly robust pension plan.Hybrid work schedule.20 vacation days +17 ADV days.Learning programs developed by our L&D department.A great opportunity to play your part in an international growth story.A chance to grow along with your responsibilities (national or international).Cool colleagues all over the worldWill you dare to take the next step?Join us to unlock your full potential AND have a true impact in pushing the boundaries of what is possible.We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team!At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.To learn more about us and our exciting career opportunities, visit Our Digital Advanced Solutions (ADS) team is a mighty group of technologists from across the globe who continuously push the envelope in Digital, Cyber resilience, data science, intelligent automation, Cloud solutions and New (Agile) ways of working. Want to learn more about our digital opportunities?

As a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 35.000 employees worldwide. Our European headquarters in Mechelen, Belgium covers a wide geographical reach (Europe, Africa, India, the Americas) and is home to Nipro Medical Europe, Nipro PharmaPackaging International, and the Institute for Medical Practice (iMEP) Belgium.” To accommodate our growth we are looking for a dynamic, SAP Support Coordinator. About the Role We are looking for a hands-on Support Coordinator with the knowledge of general SAP S/4HANA processes who will ensure the quality of SAP support (incident and change) and provide coordination between the internal team, external partners and business end-users. We are looking for a person who likes to collaborate with local and international people. The person in this role will report to SAP CoE Manager and support Nipro’s Digital journey and migration to S/4HANA. He/she will act as a single point of contact for AMS topics, manage service levels towards the business team and maintain the ITSM setup related to SAP support. Current SAP modules in scope: FICO, SD, MM, eWM, PP and QM. We are looking for a person who has S4 (basic) knowledge in at least one of those modules and is willing to learn business processes and S4 modules. What You'll Do Coordinate SAP support processes and be the single point of contact for the business and IT teams, as well as for external partners. Maintain and improve ITSM setup related to SAP AMS processes. Align the IT services delivered for Nipro with SAP CoE standards & processes. Provide support and assistance to users, diagnose and resolve system issues in cooperation with the internal team and external SAP partners. Optimize the system usage and help the business to use the application in a more efficient way. Transfer to key users the necessary knowledge be able to use the application in a correct manner. Manage service levels towards the business. Align SAP releases with project / support schedules. Ensure smooth transfer of implemented solutions from project to support mode. Manage internal knowledge base, ensuring proper documentation of the system changes according to the change management policy. Perform all tasks in accordance with ISO and JSOX quality requirements and taking Nipro values into account. What You'll Need You have preferably around 3 years of SAP experience in one or several modules: FI/CO, MM, SD, PP. You follow and understand main end-to-end flows in SAP (P2P, O2C, R2R). You demonstrate the knowledge and understanding of ITSM processes (Incident management, Request fulfilment, Access Management, etc.) You have excellent oral and written communication skills. You’re able to solve problems and develop solution that reflect your knowledge and understanding of both SAP best practices and business flows. You are customer minded. You have good organization skills. You have an analytical mindset and willing to learn. You’re able to communicate and translate IT talks into business language. You have a proactive and out of the box mindset. You demonstrate flexibility and mobility to optimize contact with the different business units and entities. You have a university degree or the equivalent by experience. Your SAP S/4HANA or SAP BI (BW, SAC, Datasphere) experience would be an asset. Languages: English is a must, any other language is a plus What We'll Offer We will offer the right candidate the ability to develop and grow fast in an international business setting. Next to a competitive salary, you will land in a friendly and dynamic working environment where people enjoy autonomy and taking initiative. Together with you and the team we want to develop this working environment to a great place to work that further attracts talents around the globe.

We are looking for a Systems Engineer in Ghent to maintain and assist in maintaining essential IT operations, including operating systems, O365 systems, Servers and Storage, Virtualization and Network infrastructure. The role will help deliver a high standard of service by providing solutions to users requests and prioritising tasks accordingly and identifying service improvements within the team. The Systems Engineer will assist the wider ICT System Engineering team with project work where feasible and be the escalation point for any ticketequest from L1L2 Support team. This is a hybrid working role and will require 2 days on site in our Ghent office. Responsibilities: To work with and follow the guidance of the Infrastructure Manager. To comply with the Clinisys codes of conduct and guidelines. Maintain and assist in maintaining essential IT operations, including operating systems, O365 systems, Servers and Storage, Virtualization and network infrastructure. Troubleshoot network, hardware(Serverstorageusers systems) and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure. Perform or verify periodic backup and restoration operations and disaster recovery, and failover procedures. Proactively monitor system performance. Coordinates the periodic maintenance of System updates. Next level support for Helpdesk team to support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. Perform patching for Windows, Linux and other operating systems and third party components. for Windows, Linux and other operating systems and third party components. To be responsive to reasonable requests from your line manager General implementation, configuration and support of the ICT function and systems on a day-to-day basis. This will include but is not limited to the following. To be responsible for the administration of all incidents raised with the ICT System Engineering queue. To establish and maintain high levels of incident ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the ICT incident management system, ensuring that appropriate parties (including the end user) are kept up to date on incident progress. To attend emergency visits potentially at short notice on site at all Clinisys offices as instructed, completing tasks as detailed by the Infrastructure manager. Assist with / review CliniSys applications To provide training to other staff where appropriate. To attend training, seminars and briefings if required. To participate in the review of agreed Group research and development project To progress personal development and encourage the development of other team members To contribute to the team spirit within the company and undertake any other reasonable task considered appropriate by Senior Management. Knowledge, Skills & Abilities: Good troubleshooting workflow and knowledge of troubleshooting tools. Ability to solve problems with a consistent, measured approach. Good knowledge on Networking, Installation & configuration of Router and manged Switches Installing & configuring Firewall, VPN Good knowledge of Windows Active Directory, DNS, DHCP, Group Policy, IIS administration and configuration. Managing server virtualization technologies like VMWare Server/ESX or Microsoft Hyper-V/Virtua server. Some knowledge of Linux / Unix Operating Systems Some knowledge with PowerShell. High levels of commitment and ability to act when necessary. Adaptability / flexible to changing demands with the ability and willingness to work independently. Ability to implement and manage change. Understanding of the ITIL framework would be welcomed. Proven experience within an ICT or software providers organisation. Experience in infrastructure architecture, data centres, servers. Good exposure to Microsoft technologies in an operational state Strong networking capabilities (including switching, routing, firewalls, wireless) Good understanding and working knowledge of Microsoft 365 Admin Centre Good understanding and working knowledge of VMware (vSphere, VSAN, ESXi) Microsoft Certified Professional, or equivalent or efforts towards such qualifications are desirable. Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.

Your mission:The Manager IT Life Retail contributes to the success of the line of business managed - IT Life Retail Insurance - by organising and following up delivery of the IT component of projects and maintaining a constructive relationship with the corresponding operational business and strategic (change) services, in line with Athora Belgium’s general IT strategy. Your responsibilities:- You and your team will manage a project portfolio linked to your line of business (change projects, business as usual projects) and you will ensure that each project is conducted from A to Z in full agreement with the applicable project governance. - You will ensure that IT operations (jobs, incident management, etc.) for your line of business are correctly carried out. - You will manage a team of internal collaborators. You will maintain motivation and knowledge within the team in the interests of long-term service. - You will contribute to the continuous improvement of IT processes. - You will be in permanent contact with the operational and strategic business teams of the line for which you are responsible. Together with the business managers, you will identify points for improvement, contribute to project roadmaps, and collect feedback on the perceived quality of the IT service provided. - You will manage the IT services provided by the line of business strategic partners; you will define, steer and monitor these services. You will build and maintain relations with the partners in question to optimise the quality and performance of the service provided. You will contribute to the IT department risk management by identifying, monitoring and mitigating these risks on a continuous basis. Your profile:• You have a higher education diploma.• You have several years’ experience in people and/or project management, especially in connection with the IT field • You have a good understanding of the life insurance business that equips you to understand IT development needs. • You are familiar with notions of IT architecture and technology in general • You speak FR and/or NL with a good command of the other national language as well as English • You can effectively coordinate internal and external resources and teams. • You are an excellent communicator with developed negotiating and conflict management skills. • You have a good practical intelligence with an analytical and logical mind • You enjoy working in a team and are quick to adapt with a pioneering spirit.• You are resilient and able to face unexpected events • You are solutions oriented and always looking for ways to do things better.• You are well organised, able to manage priorities, organise your team’s priorities and remain focused on results. What can you expect from us?• A dynamic company on a human scale within which you can quickly make a mark. • Accessible management, close to the workforce and a warm working atmosphere. • Many opportunities for development at Business Unit level or Group. • A harmonious balance between professional and private life thanks to generous holidays (min. 39 days a year), flexible working hours and 3 days of homeworking a week. • An attractive salary package plus fringe benefits (luncheon vouchers, group insurance, hospitalisation insurance, etc.) • Brand new offices that are conducive to cooperation.• A central location, accessible by train and public transport, in one of Brussels' liveliest districts. If you are looking for an organisation with a human face, then you have come to the right address! #LI-Hybrid

Company Description Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change. Join our global community of exceptional talents at Devoteam, where you’ll collaborate with multidisciplinary teams of data specialists, business consultants, solution architects, security experts, cloud engineers, developers, and more across over 20 countries in the EMEA region. As a member of our team, you’ll have the opportunity to work with the world’s leading partners, including AWS, Google Cloud, Microsoft, and ServiceNow, driving innovation and advancing your career. Job Description What are we looking for? We are looking for candidates who will embrace our Cyber Security strategy in the design, implementation and operations of Cloud Security with a focus on Azure. As an Azure Security Engineer, you should be hands-on in all aspects of Azure security including implementing security controls and threat protection, managing identity and access management, implementing security policies, using Azure technologies. You will serve as part of a larger team dedicated with the vision to provide a flexible and reliable cloud platform, maximizing the ability to realize its benefits while reducing risks. In this role you will work closely together with products owners and cloud architects to help build a secure and robust enterprise-grade cloud platform. At Devoteam, we believe cyber is about creating a more secure future for our customers. Our Cyber Security consultants leverage technologies of trusted partners to help clients control which employees, partners, suppliers, customers, and citizens have access to sensitive organizational applications and data. We also focus on the integrations of cutting-edge technologies in the cyber security space. Our team is dedicated to enhancing the security programs of our clients so they can mitigate risk, reduce intrusion, and secure information. If you're seeking a career in cyber security then this opportunity might be right for you. What will your day look like? Your responsibilities will include implementing security services in cloud-based programs based on pre-defined architectures, managing the security posture, identifying and remediating vulnerabilities, performing threat modelling, implementing threat protection, and responding to security incident escalations. Your day to day tasks will be: Implement, maintain and improve the security posture of the Azure platform, identifying, and remediating vulnerabilities by using a variety of security tools. Implement and configure security controls and policies, manage access to data, and monitor threats to ensure that data, apps, containers, infrastructure, and networks are protected. Configure access within a cloud solution environment using the defense-in-depth principle Configure network security including in a hybrid context with traditional network centric controls Implement and use cloud native tools like Log Analytics, Azure Monitor, Azure Security Center and Azure Sentinel Who will you work with?  You will be part of the Cyber Trust team with more than 50 people in Belgium, exchanging insights and knowledge, “ensuring a secure IT environment protecting the business goals”. You will work with our customer’s business and technical employees to capture, discuss and verify cyber risks. You work on flexible daily basis, on-site at client’s office, at Devoteam in Zaventem or at home. You will report to your practice manager, who will be your point of contact for development and career guidance. Qualifications We Hire for Attitude and Train for Skill… The person we are looking for combines the qualities of a good communicator with passion for the domains of Cyber Security. The more boxes you can tick in the list below, the closer you match the ideal profile we are looking for. Technical Skills Experience in Network Security, Cyber Defense, Vulnerability Management, Security Architecture, and Cloud Environment Good understanding of security concepts (Zero Trust Network, CASB, Cloud computing, SIEM solutions, PKI, DevSecOps, IAM and PAM, …). Experience with Azure security components, other Cloud Platforms like AWS and Google Cloud is nice-to-have Technical skills with Linux and Windows operating systems and scripting languages like Powershell, Python, .Net, ... Knowledge of Linux/Unix & Windows OS. Good knowledge of HTTP, HTTPS, SSL, and authentication technologies. Be a “geek” in one specific technical domain – can be outside of the ones mentioned here above. Development: Java, C++, Python.  Agile, Scrum, DevSecOps knowledges is an asset Desired/Preferred Certifications Master in computer science/Engineer or minimum 3 years hand-on experience in IT and/or Security with a preference of experience in Azure environments.  Certifications: Azure Security Engineer, CompTIA Security+, or SANS certification are preferred. Also industry certifications are considered as beneficial , CISSP, CSSP, CCSK, GIAC, CEH … What makes you interesting for us? You have a passion for Cyber Security, being the basic ingredient of success.  You have the necessary soft skills set to successfully understand, challenge and translate the business needs and communicate to the relevant parties with a structured and methodical approach to problem solving You have good presentation and writing skills, as you will be expected to brief others on your findings and recommendations. You are a team player and have the talent to cooperate with colleagues in in a changing and fast evolving environment. You are well organized and work effectively and independently. You are a self-starter, pro-active and you take initiative. You are creative, have a critical mind and you like to think out-of-the-box, with focus on solutions rather than problems. You are prepared to constantly keep your knowledge up to date, follow trainings or through self-study. Customer focus is your second nature You are fluent in Dutch and/or French and have a good working knowledge of English What do we offer you? New colleagues are well supported by an enthusiastic team of experts. A culture of continuous development: at Devoteam, we provide you with the right environment to develop talent and expertise: we invest in our people, help them to grow with the warranty to always use the latest technologies. As part of our Cyber Trust team, you will constantly be in contact with colleagues to learn from them and reverse and you will get the opportunity to contribute to the definition of our Cyber Trust strategy. Our presence in major companies of telco, public and finance services sectors provides you with the opportunity of building relationships and skills that will last your entire professional life. Additional Information #techies in our minds, #creatives in our hearts, #change in our DNA. Why choose us? Cutting-edge Technology : Embrace the latest advancements in IT and digital technologies as we constantly innovate to stay ahead of the competition. Our commitment to adopting state-of-the-art tools and methodologies ensures that you'll work on projects at the forefront of the industry. Entrepreneur mindset : We value our people over processes. You will develop and grow in an agile and ambitious company where it’s okay to take risks, make mistakes and change plans to find transformative solutions. At the same time, you will learn from the best, building relationships and skills that will last your entire career. Endless Learning Opportunities : We value personal and professional growth. Through workshops, conferences, and certifications, we offer the resources needed to expand your skill set and reach new heights in your career. Connect with amazing people : You will become part of a network of +10,000 Devoteamers spread over 20 countries. Collaborative Culture : Teamwork is at the heart of our organisation. You'll be working side by side with a diverse group of IT experts who share your passion for excellence and will inspire you to think outside the box. Impactful Projects : Tackle real-world challenges that matter! From revolutionising business processes to developing innovative solutions, you'll have the chance to make a genuine and positive impact on our clients and the community. Work-Life Balance : We believe in a healthy work-life balance, ensuring that you have time to unwind, pursue your hobbies, and spend quality time with loved ones. Inspiring and eco-friendly workplace : We just moved to an amazing new building. We believe an inspiring workspace fuels creativity and fosters a positive work culture, allowing our employees to reach their full potential. The Wings building is also designed with eco-friendly features and energy-efficient systems. By reducing our ecological footprint, we are contributing to a greener future and aligning our business practices with our environmental values. The building is also very easily accessible by public transportation.  Competitive package : We offer a competitive salary package with additional benefits like a company car, smartphone, medical insurance, pension plan, net allowance, laptop, meal vouchers, etc. We review our salary grid twice a year to ensure we are in line with the market. At Devoteam, we combine strong values – respect, frankness, ambition, entrepreneurship & collaboration - with a fun environment that empowers you to innovate and succeed. > > > Does all this sound compelling to you? Go for it and click that apply button!

, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).　At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management. From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies. The main focus of this role is to assess clinical safety risk for complaints and problems in case of failures in the delivery of our IT products and services to our customer install base. The individual will focus on potential and actual risk analysis with the support teams or problem analysts and appropriate customer contacts for clinical evaluation. The Clinical Analyst decides if a Health Hazard Evaluation (HHE) is required and will own and drive the risk assessment. The Clinical Analyst works closely with the Product Quality Manager and is part of the respective Product Quality Team (PQT) to provide clinical input to that team for specific Problem Records. The incumbent must possess strong clinical domain experience in Radiology and / or Cardiology. Main Responsibilities: Review and assess complaints flagged for actual or potential harm for incident reportability according to the regulations and decide if a full Risk Assessment (HHE) is required Create Problem Records for these situations and own the clinical analysis. Provide input into problem record to accurately determine severity of problem. Complete the Health Hazard Evaluation (HHE) as part of the risk assessment. Clinical Analysts are available to all levels of support for consultancy on potential patient safety complaints Provide clinical input into any Medical Device Recalls, or Correction and Removal plans as it relates to the Health Hazard Evaluation. Provide input into IITS Problem Management process being a member of the Product Quality Team (PQT) Maintain working knowledge of current products and solutions. Competencies (skills, knowledge, behaviors): Education, Experience and Skill Requirements: Degree or Diploma in a Cardiology or Radiology technical field or an equivalent combination of education and experience Degree or Diploma in a technological field or an equivalent combination of education and experience 3 or more years previous work experience in a clinical customer environment Excellent computer skills including MS 365 Excellent oral, written and interpersonal communications skills Proven organizational and time management skills Demonstrated experience adapting to change Strong customer orientation, interacting with both internal and external customers Previous experience working in a global environment (networking and building relationships with individuals in remote locations) Strong understanding of the regulated medical device environment. Cooperation & Teamwork. Precise and accurate Quality and compliance minded Other: This description is not intended to be an exhaustive list of responsibilities for this position. As such, additional activities & skills not listed here may be involved, and other duties as assigned by management may be required of the incumbent

DESCRIPTIONThe Regional Infrastructure Operations Manager is responsible for one or more Amazon Datacenter Clusters and PoP-scale deployments within a particular region. It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety, security, availability, scaling, efficiency and cost. The Regional Infrastructure Operations organizations are composed of three functions: compute operations, engineering operations and logistics. A physical security organisation, while not reporting directly to the Regional Infrastructure Operations Leader, is an integral part of the operation. Compute operations focuses on the server-level platforms that support both Amazon Retail and Amazon Web Services. Engineering Operations focuses on the mechanical, electrical and controls systems that support our data center critical environments. Logistics Operations executes materials planning and control to support both on-going operations and expansions. Security Operations are charged with the physical security of our people, assets, and customer data. The Regional Infrastructure Operations Leader must be able to build and lead high performing teams across each of these functions, understand and manage their day to day operations while at the same time having the technical capability and curiosity to dive deep into any given challenges as needed. The Regional Infrastructure Operations Manager is a key role in the management team that is operating and scaling the world’s largest cloud computing infrastructure. We encounter interesting, challenging and complex problems every day. As a technical manager in Amazon you can innovate to solve these issues and help drive operations excellence in all areas of your role. You will have the ability to refine and develop processes to optimize operational excellence in every aspect of your role. You must also have a passion for technology along with a desire to achieve best-in-the-world operational performance. Responsibilities · Hiring, managing and developing the operations team including compute operations managers, engineering operations managers, logistics operations managers and their teams · Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, efficiency and cost · Planning and executing the Infrastructure Operations component of new datacentre and Colocation (Colo) expansions · Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacentres to include preventive maintenance, corrective maintenance and change management · Vendor management of Colo datacenter services providers to meet or exceed contracted performance SLA’s · Safety, security, and availability incident response, incident management and incident resolution · Continuous improvement of operational processes, procedures, methods and toolsAbout the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. We are open to hiring candidates to work out of one of the following locations:Berlin, BE, DEU | Frankfurt, HE, DEUBASIC QUALIFICATIONS· Bachelor's or Masters degree in engineering, computer science or a related field, or relevant industry experience with 10+ years of relevant management experience in datacentre operations, facility engineering operations, information technology critical environment facilities, advanced high volume manufacturing or similar. · Demonstrated track record in delivering complex projects with prior ownership of the operation of a mission-critical team and/or product · Proven ability to hire, develop and manage high-performing technical teams, managing other people managers · Ability to operate independently as a manager of a geographically distributed management team · Excellent written and verbal communications skills with analytical, quantitative, and presentation skills PREFERRED QUALIFICATIONS· Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma · Substantial knowledge of mechanical, electrical, and controls systems in a critical or controlled environment. · Broad knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/d

DESCRIPTIONINTRODUCTION The Data Center Engineering Operations Technician (EOT) is responsible for delivery of best practice systems and problem resolution on all data center electrical and mechanical infrastructure (UPS, MV electrical systems, generators, cooling systems etc.) within the data center environment in a specific location. The role requires a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to complex technical problems. This position requires frequent site interventions, critical switching activities, along with troubleshooting and fixing infrastructure issues. The role would suit someone who enjoys working in a ‘hands on’ capacity on Mechanical and Electrical (M&E) infrastructure such as diesel generators, switchgear, UPS’s, PDU’s, AHU’s, fire detection systems and building automation systems. You will report to the Data Center Engineering Operations Manager. AWS Data Centers AWS pioneered cloud computing in 2006, creating cloud infrastructure that allows customers build securely and innovate faster. We continuously innovates the designs and systems within our Data Centers to protect them from man-made and natural risks. As a result, Amazon data centers are large-scale high-density centers where you will work on changing the face of Cloud Technology in the region. People and Culture To succeed in AWS, people must be self-motivated, highly technically-minded and intent on delivering world-class results. You will put the customer first in everything you do and build trust and communicate effectively with people at all levels of the business. Our team culture is collaborative; it is designed to empower and enable to you to succeed. We take pride in the diversity that is achieved by the global talent within the company. We promote and develop a strong safety culture. The successful candidate will be accountable for: · Setting and maintaining the highest standards for safety and actively promoting a world-class safety culture in all aspects of operational procedure · Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics · Enabling the operations organization to delivering 100% up-time on all customer supporting infrastructure · Collaborating effectively with internal & external stakeholders to deliver operational excellence for all AWS customers · Responsible for ensuring that the preventive maintenance of site-critical facility infrastructure is planned and executed to the highest standards, in accordance to AWS procedures · In charge of facility monitoring & supervision (via BMS, PMS, Walkthrough...etc.) · Participation in the successful delivery of build-out and retrofit of Data Center infrastructure · Ensuring organizational capability to react & respond appropriately to any potential customer-impacting event on any component of electrical or mechanical infrastructure. · Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management · Draft, update & maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertaining to DCEO Physical Requirements: · Work on a 24x7 schedule (where applicable) · Work at heights and from ladders. · Perform physical tasks during the shift · Work in a noisy environment with ear protectionKey job responsibilitiesPhysical Requirements:· Work on a 24x7 schedule (where applicable)· Work at heights and from ladders.· Perform physical tasks during the shift· Work in a noisy environment with ear protectionBasic Qualifications· Good verbal and written communication skills· Apprentice/trades certified or diploma in an Electrical field· Demonstrate key electrical competencies (Practice & Theory)· Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)· Ability to draft accurate support procedures , system documentation, and issue tracking entries· Ability to take full ownership of technical issues· Willing to travel between Data center sites, and internationally if required· Solid IT skills; experience and knowledge of MS Office suite.Preferred Qualifications· 3+ years of experience in operations and on-call support for Data Center facilities / or Mission Critical Plants/ Production facilities· An undergraduate degree in a technical field (EE, MechE, IndustrialE);· Project Management experience· German language proficiency level B1/B2We are open to hiring candidates to work out of one of the following locations:Berlin, BE, DEUBASIC QUALIFICATIONS- High school or equivalent diplomaPREFERRED QUALIFICATIONS- Knowledge of key electrical competencies and theoryAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/d

DESCRIPTIONOur Data Centers runs critical IT infrastructure, it requires a reliable supply of uninterrupted cooling and power at all times, in order to deliver continuous uptime availability for our customers. We encounter interesting, challenging & complex problems every day, being a technical manager in Amazon means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role.Our Engineering Operations Managers (The Facility Operations Manager) are responsible for leading a team, overseeing the best in class operations and maintenance of the mechanical and electrical infrastructure for his data centers in AWS Cloud region. They are self-managed individuals who demonstrate initiative mindset, proactively seeks solutions to problems and strives for operational excellency. In this role you will: Safety · Set and maintain the highest standard for safety and actively promoting a world-class safety culture. People · Hire, manage, develop and coach a team of line-level facility staff. · Collaborate with other team leaders including Finance, Safety, HR, Recruiting. · Manage vendors and vendor contracting negotiations. Operations and Maintenance · Manage electrical and mechanical equipment, including Uninterruptable Power Supplies (UPS’s), Switchgear, Circuit Breakers, Automatic Transfer Switches (ATS’s), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD’s), and Transformers. · Implement strategic preventative maintenance and corrective break-fix planning on mission-critical infrastructures. Review and approve equipment maintenance and repair processes and procedures as well as the ability to tactfully drive continuous organizational change management. · Prepare for and lead the team through facility infrastructure incident management plan. This includes event planning, drill coordination, leadership escalation, incident mitigation, and post event reporting and follow up. We are open to hiring candidates to work out of one of the following locations:Berlin, BE, DEUBASIC QUALIFICATIONS• An engineering degree or equivalent • 4+ years of relevant engineering experience managing large scale services• At least 2 years of team management teams in a mission critical culture• Proven track record of success in delivering complex projects • Prior ownership of the operation of a mission-critical team and/or productPREFERRED QUALIFICATIONS• Experience in mission-critical operations environment (e.g. nuclear facility, high technology manufacturing, healthcare, aviation maintenance, oil and gas) preferably linked to a 24/7 uninterrupted operations.• Strong oral and written communication skills Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/d

Voornaamste taken • In liaison with the site Engineering Team Lead to ensure the site is operated in accordance with local legislation.• To adhere to the Maintenance Management system in all engineering practices, including planned and reactive tasks, to meet and exceed the expectations of GRP, and agreed service level agreements.• Undertake small installation works, execute repairs to HVAC, Mechanical and Electrical plants and equipment as per Corrigo ticket system.• Carryout all works in an appropriately health and safety conscious manner following material safety instructions and using, permits to work, risk assessments, method statements where appropriate to do this.• Accountable for ensuring that planned maintenance activities are carried out, in compliance with the tasks as set out and Site SOPs, Processes, and any adopted procedures.• Maintenance of plant and utilities to ensure appropriate and correct operation, to efficiently and reliably operate within specification while ensuring that records are maintained as required by Operational, Regulatory and Statutory practice.• Ensure maximum availability of plant and user equipment through efficient planned maintenance and prompt response to faults.• Provide technical support for projects and assist with commissioning and hand over works for plant and user equipment.• Ensure that all work orders through Corrigo are completed and issued and closed out in full compliance with GRP and the Equipment Maintenance System.• Provide ample and clear feedback to the client, colleagues and Line Manager regarding status of tickets and / or executed works.• Communicate via Workplace Experience coordinators and Floor Ambassadors.• Raise and issue a Change Control Notification when required.• Initiate and receive Permits to Work (ATW) in accordance with procedure.• Where necessary ensure correct control using and monitoring/ interrogation of the BMS including incorporate energy efficiency control strategies.• Mark up drawings and documentation to show changes and issue to line manager.• Where instructed by your line manager install new equipment.• Work with an innovation approach and initiate a review, amend and reschedule PM Work Sheets (Preventative Maintenance) where you feel better practices or efficiencies can be made.• Collaborate in cross training back up, with others, directed by your line manager.• Maintain a clean and safe workspace.• To wear personal protective equipment when conditions require or when required to do so by the relevant risk assessment, method statement or mandatory signage.• Where required to provide regular reports (Daily, weekly, monthly as required) to your line manager regarding all engineering team activity.• Professionally communicate verbally with a broad spectrum of audiences, ranging from contract trade laborers to senior level executives.• Follow-up of HVAC related works during bigger projects on site.• Focus to customer service principles in all dealings with clients and co-workers.• Having a zero-incident mentality for all project assignments.• Capable of communicating in English up to a certain level to operate the systems and make the reports.• Cooperate with the Corrigo admin to keep the Preventative Maintenance System up to date, including planned and reactive tasks. Meet and surpass the expectations of the GRP and the Service Level Agreements. Profiel Preferably minimum of 5 years of experience in HVAC and Building Services Maintenance Contracting Environment.Good Work Ethics, Team Player and “Can Do” mentality is key.• Good communication skills and service-minded towards customers.• Strong technical background and experience.• Team player that can also work independently.• Being eager to learn is a must.• Driver's License B.• Strong technical background and experience.• Good people handling skills for working with contractors (1-3 people) and suppliers.• Needs good technical skills/knowledge of all building/utility site systems to intervene whenever required by himself or by contractor.• Practical and theoretical knowledge of basic thermodynamic principles.• Good knowledge both theoretical and practical of automated HVAC regulation systems.• Good knowledge both theoretical and practical of power and instrumentation systems.• Basic knowledge of steam- and water treatment installations.• Knowledge and full understanding of cooling systems and split units.• Preferable owner of CEDICOL qualification necessary to operate/maintain steam/ warm water boilers or chillers.• Computer skill to understand and operate Building Management Systems (Siemens PRV, PX – Desigo CC).• Full professional proficiency of Dutch and English, French is a plus.• BA5 qualification up to 400 Volts.• Min educational level- A2-diploma.• Able to work shifts upon request.• Weekend & Bank holiday working if needed.• Team player, hard worker, good interpersonal skills, ability to communicate well in both oral and written reports.• Familiar with computer equipment and programs. (Word, Excel and Outlook)• Skilled and physically able to operate electric hand tools, work on a ladder, carry tools, lift and carry heavy loads, operate required equipment, and operate a motor vehicle. Able to work in close places such as closets, crawl spaces, attics, vaults, etc.• Subject to call 24 hours per day on a rotation basis and required to work in all weather conditions.• Part of the BIC Fire Crew Team on a voluntary basis.• Able to work in other locations at the request of your line manager. Wat bieden wij Tormans invests in your future by offering appropriate training, personal guidance during the execution of your projects, advice and customized coaching.Our projects are located at the most important (inter)national companies in various sectors, which means you will be introduced to the most modern techniques and the most diverse installations so that you can develop your knowledge and talent to the fullest.In addition to an open-ended contract with an attractive, tailor-made salary, we offer numerous extra-legal benefits, including meal vouchers, a daily allowance, company car with fuel card, hospitalisation insurance,...At Tormans you can count on a professional, personal and honest no-nonsense approach.

ContextDe missie van Informatie Vlaanderen is om alle digitale informatie te organiseren en bruikbaar te maken om samen de dienstverlening van de overheid voortdurend te verbeteren.Informatie Vlaanderen maakt een digitale overheid vanzelfsprekend. Onze informatie-oplossingen helpen om de dienstverlening van overheden in Vlaanderen eenvoudiger, gebruiksvriendelijker en toegankelijker te maken. Op zo’n manier dat burgers en bedrijven en verenigingen hun zaken met de overheid het liefst digitaal willen regelen.Eveneens zorgen wij ervoor dat de overheid een meer datagedreven beleid kan voeren.Een slagkrachtige, efficiënte overheid van de toekomst, daar werken we samen aan.Ons DNA is doen. Ervaring uit de praktijk en expertise in data maken dat we steeds de beste oplossing realiseren voor onze klanten. We bieden een optimale werkomgeving voor onze medewerkers die dezelfde passie delen voor oplossingen met een duidelijke maatschappelijke meerwaarde.Informatie Vlaanderen bestaat uit vijf afdelingen: afdeling gegevens- en dienstenintegratie, afdeling informatiekanalen, afdeling ITSS, afdeling ondersteunende diensten en de staf van de administrateur-generaal.Binnen de afdeling Gegevens- en Dienstenintegratie in het programma Authentieke Gegevensbronnen wensen we het Service Delivery Team te versterken met een tweede Service Delivery Manager.Het programma Authentieke Gegevensbronnen werkt mee aan de bredere doelstellingen van Informatie Vlaanderen door:in te zetten op een stelsel van basisregisters en authentieke gegevensbronnen (zoals de Basiskaart Vlaanderen of het Gebouwen- en Adressenregister)terugvindbaarheid van data te verbeteren via het doorvoeren van standaardisatie van metadata en het beheer van metadatacentersde weg te plaveien inzake semantische standaardisatie en innovatieve technologieënJe komt terecht in het team dat de ondersteuning en coördinatie van het programma verzorgt, meer bepaald binnen het aspect ‘service delivery management’.DoelAls Service Delivery Manager sta je in voor het verder inrichten en aanbieden van klantgerichte dienstverlening.Dit doe je in nauwe samenwerking met het service delivery team:het service level van de bestaande dienstverlening waar nodig mee in lijn brengen met het standaard service level van Informatie Vlaanderenhet portfolio-, incident-, availability- en security-management van de producten in het programma coördineren en ondersteunen (het ‘service design’ mee gestalte geven)Hiervoor werk je enerzijds op projectmatige basis samen met de product owners, analisten en architecten van het programma en neem je anderzijds een aantal recurrente zaken op.Jouw indicatief takenpakket bestaat uit:het uitvoeren van concrete verbeteringsprojecten, zoals het installeren van incidentwerking bij een productieteam, uitwerken van een end-to-end automatisatie van beschikbaarheidsmonitoring, …de ondersteuning/ontzorging van je collega’s binnen het programma m.b.t. service-gerelateerde zaken, zoals het verzorgen van rapportering en communicatie in het incident-domein, het inhoudelijk adviseren mbt. het prioriteren van incidenten, het helpen actualiseren van het portfolio in het programma, ……Bij dit alles neem je zowel analytische als operationele en project management taken op.Je staat er uiteraard niet alleen voor – deze zaken gebeuren in samenwerking met het service delivery team en programma bureau.Hierbij is er ook voldoende ruimte voor eigen inbreng en wordt er ook een zekere mate van autonomie en initiatief verwacht.Wie zoeken we?CriteriaErvaringJe hebt ervaring inzake het operationeel inrichten en monitoren van de Service delivery processen (ITIL)DiplomaJe beschikt minimaal over een bachelor diploma bij voorkeur in een ICT-gerelateerde richting of je hebt gelijkaardige competenties door ervaring.Een aanvullende basis management opleiding of een opleiding in een projectmethodologie zijn een grote plus.Een overzicht van de vaktechnische - en persoonsgebonden competenties kan gevonden worden in de vacaturebijlage.Wat bieden we?Vlaanderen connect biedt een contract van onbepaalde duur en een competitief salarispakket met:een mobiliteitsbudgetmaaltijdcheques van 7 euro/dag (eigen bijdrage 1,09 euro/dag)een hospitalisatieverzekering (je kan gezinsleden aansluiten)een groepsverzekeringmogelijkheid tot kinderopvang tijdens alle schoolvakanties aan een voordelig tarief.Bij Vlaanderen connect is een gezonde balans tussen werk en privé belangrijk: een werkweek van 38 uur, 28 dagen verlof en extra wettelijke feestdagen (11/07, 02/11, 15/11 en 26/12). Verder zijn er flexibele werkuren en je kan thuiswerken.Ten slotte krijg je bij Vlaanderen connect nog verschillende andere voordelen: je werkt bij entiteiten van de Vlaamse overheid of bij lokale besturen voor lange termijn. Zo kan je meewerken aan een digitale en slagkrachtige overheid, voor burgers en ondernemers. Daarnaast kan je doorgroeien en jezelf ontwikkelen door het enorme potentieel aan uitdagende functies via Vlaanderen connect bij de Vlaamse overheid en de lokale besturen.De werkplekVlaanderen Connect.AdresHavenlaan 88 bus 60 1000 BRUSSEL

Primary Location: BELGIUM-BRUSSEL – BRUXELLES-BRUXELLESOrganization: AXA BelgiumContract Type: RegularSchedule: Full-timeDescriptionWithin the IT Department, the Service Management is responsible for ensuring compliance in terns of management and quality of the applications, services and platforms earnmarked for internal and external clients.In order to strenghten the teams, we are looking for a Release Manager .The Release Manager acts as a governance body for decisions related to high-level IT environments (Staging and Production) in order to ensure their stability, while supporting the roll-out of the proposed changes.As Practice Lead, he/she defines, maintains and simplifies the processes, procedures and rules aimed at deploying these functional IT changes in the best possible conditions. He/She is responsible for ensuring that these processes and procedures are understood by the entire IT organisation.He/She will work in close collaboration with the Feature Managers, the Technical Change Manager, the IT Security Managers, Audit and, finally, the Incident Managers in a spirit of continuous improvement.To this end, he/she organises the Corporate Release Board, a weekly meeting with all of the Feature Managers and/or Product Lead, where decisions are taken on current or future releases and other events that may have an impact on the production cycle.In addition to the ad hoc releases in Agile mode, he/she organises the 4 annual Corporate Releases that he/she coordinates during the production launch weekends.His/Her analytical mind allows them to give the necessary visibility to the Management Board, which is able to formulate recommendations backed up by quality indicators (KPIs).QualificationsKnowledge of ITIL FoundationsHolder of a Master's degree in an IT-related subject or equivalent experienceExcellent command of English, written and spoken, and at least one other language, French and/or DutchExcellent communication and human relations management skillsResistant to stress, ambiguity and uncertaintyDemonstrates discernment, pedagogical patience and rigourAble to work independentlyKnowledge of scripting is welcome in order to aggregate heterogeneous data sourcesAbout AXAAt AXA, we want to be more than the world leader in insurance and asset management.Our purpose is ‘ Act for human progress by protecting what matters’ . As an insurance company, we want to watch over every individual, society and the world while always keeping the future in mind.As an insurer, AXA Belgium is also a key player in the field of prevention. Protection is in our DNA , as evidenced every day by the extensive investments in research and risk awareness.In Belgium, AXA is market leader in non-life insurance. We have more than 3,000 enthusiastic employees whose aim is to move from payer to partner for our 3 million clients.Our employees are our greatest asset. Therefore, a pleasant and modern working atmosphere is crucial to us. Together we seek to foster a diverse and inclusive culture where thoughts and ideas are valued, respected and appreciated.With every step we take, we keep our values in mind: Customer First, Integrity, Courage and One AXA .AXA is market leader in the insurance sector in Belgium, with a strong presence in financial services as well. Did you also know that in Belgium nearly 3 million clients put their trust in us at all crucial moments in their lives? No matter what happens, we are always here for them, today and tomorrow! That is why we constantly reinvent ourselves and thus our Way of Working focuses on welfare, diversity and inclusion. And on your talents, on your experience. Discover what we mean.What We OfferA nice reward for your hard workAn attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers.The benefits of working at an insurance companyFrom group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products.A job that respects your personal life and dreamsWith 35 days off per year to recharge, home working options, sports facilities and professional training to make sure you stay in shape mentally, physically and professionally!

GENERATION 2025Ce n’est pas parce qu’on est consultant qu’on n’est pas engagé !Dès sa création en 2009, Mielabelo a fait le choix de l’indépendance ; l’indépendance financière qui offre la liberté de mouvement, l’indépendance de pensée qui permet de choisir ses thématiques et de repousser les frontières de la consultance. En dix ans d’existence et de croissance continue, l’entreprise est ainsi parvenue à fédérer experts, partenaires et clients autour d’un véritable métier de service (ou d’une véritable vocation de service) : l’accompagnement opérationnel des organisations face à leurs défis stratégiques.Aujourd’hui Mielabelo choisit d’accélérer la cadence, de tripler ses effectifs à l’horizon 2025 et de devenir un acteur de référence de la consultance en Belgique et dans les pays limitrophes.Et vous, ferez-vous le choix de nous rejoindre ?Localisation | BruxellesChallenge | Vous vous assurez que les services soient produits en respectant les engagements promis !Talent |Piloter la mise en ligne de l’hébergement du client pour plusieurs services : coordonner les activités techniques, documenter, faire l’interface avec le clientAssurer le suivi des services contractualisésCommunication avec le client en cas d’incident, au niveau sécurité, etc.Coordoner les tâches de l’équipeDéfinir les indicateurs de performanceMettre en place une amélioration continue notamment sur base d’ITIL et formuler des plans d’actionS’assurer de l’impact des changements sur la qualité des servicesSuivre le budget du contrat de servicesRéaliser le reportingCasting |Formation universitaireUne expérience en coordination technique basée sur la méthodologie ITILCertification ITILConnaissance d’outils de ticketing (Jira, BMC Remedy, ServiceNow, HP Service Manager, etc.)Utilisation des outils de reportingVous êtes orienté solution et avez une bonne capacité d’analyseVous êtes rigoureux, méticuleux dans le suivi des activités et autonomeVous communiquez aisément et vous vous adaptez à votre publicPackage | Mielabelo vous accompagne vers votre épanouissement personnel et professionnel. A côté d’un salaire complet (voiture, GSM, laptop, assurance maladie, assurance groupe, frais, chèques-repas OU rate selon le statut), nous mettons tout en œuvre pour vous aider à trouver et préserver votre équilibre.

Brussels, BelgiumFull-timeCompany DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.In 2019, Eurofins generated total revenues of EUR € 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.Job DescriptionThe Service desk Manager is responsible for the day to day operations of our Service Desk team in our Headquarters in Brussels to ensure that IT Systems Users are provided with high quality and customer-friendly support on a 24x7 basis (shifts and standby services) while meeting SLA's. In addition, the position holder is responsible for ensuring that the IT Service Desk Team are staffed appropriately and acts as an escalation point by taking ownership of escalations and get them resolved.The position holder is responsible for developing, communicating and implementing improvements, strategies and visions, based on the direction provided by upper management and report progress towards achieving those. Any deviations of the service provided to the customer that has a significant impact on the business, need to be reported to upper management. The position holder displays strong customer service and excellent written and verbal communication skills.The position holder takes care of staff planning, directing and reporting as well as other administrative tasks. Project planning and new transitions are an integral part of the responsibility of this function.SPECIFIC ASSIGNMENTS:Manage the overall activities IT Service Desk Team for our HQ.Responsible for assuring that IT Systems Users are provided with an efficient and customer friendly service on a 24x7 basis.Provide white-glove service to senior executives within the organisationAct as an escalation point for the Service Desk Team at all times.Take overall responsibility for problem/incident/request management of the Service Desk Team.Monitor and report on problem/incident/request management and follow-up with assigned employee to ensure timely handling and closure of same.Manage staff workload.Perform staff scheduling to ensure the IT Service Desk and Operations Team coverage during normal business hours and on-call support as required.Report to Upper management on any issues that could significantly affect the business.Accountable for meeting operational Service Level Agreements established by the upper management.Ensure that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the organisation and upper management.Develop planning for constant improvement programs for staff be it inside or outside the company.Communicate effectively and efficiently to individuals or groups throughout the organisation.Deal with people beyond giving and receiving instructions maintaining effective working relationships.OTHER ASSIGNMENTS:Standardizing support workflow, project workflow and client communication.Ensure that decisions made to improve the overall customer support of the IT Service Desk are continually carried out.Pro-actively analyzing problem trends and ensures that changes are planned for recurring problems until permanent solutions are found.Operate in a cost-effective manner to avoid waste of resources without jeopardizing the quality of service.Communicate clearly and to the point.Initiate the development and implementation of quality improvements in the area of responsibility.Responsible for the up-to-date and correct administration of asset management and inventory.Ensure that all policies and procedures are enforced and executed within span of control.Strive for second to none quality and performance for self and team.QualificationsA relevant educational background in IT and IT people management.At least 5 years of relevant work experience in a similar team-lead role.Excellent communication skills and excellent in English, verbally and in writing, French is a plus.Pro-active, service-oriented mindset and a strong focus on the quality of work.Reporting skills to report to senior management.Flexible and willing to work outside of core business hours when required.Ability to multi-task activities with shifting priorities.Getting things done mentality.Adhere to corporate rules and standards while still thinking and acting as an entrepreneur.Valid driver’s license required.Additional InformationEVOLUTIONIn a fast-growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).Eurofins offers international opportunities to strong performers.APPLICATIONAs the role and Eurofins IT Talent Acquisition team are international, please ensure to send your application in English.

Als Release Manager ben je verantwoordelijk voor het gehele release proces van A-Z binnen de organisatie en overziet de nodige release planning van elk project en verandering:Je bent eindverantwoordelijk voor alle beslissingen rondom de releases van onze eigen OAZIS oplossing en je waarborgt de stabiliteit en kwaliteit van het systeemJe coördineert de release processen en bewaakt de SDLC processen.Je bent verantwoordelijk voor de verbetering en kwaliteit van de release implementaties.Je treedt op als mentor en coach naar de business en ICT om er voor te zorgen dat de release processen compliant verlopen.Je voorziet de volledige risicoplanning die gepaard gaat met elk project en overlegt samen met zowel het development team als delivery team de mogelijke uitkomst.Binnen deze rol stem je elk project af met stakeholders en geeft het nodige advies waar nodig met betrekking op afgestelde tijd en kwaliteit.Je voorziet de volledige planning van elke release en stemt af met de betrokken team.Je bewaakt de afhankelijkheden en zorgt voor risicobeperking.Je geeft prioriteit aan, en beoordeelt de verzoeken van diverse stakeholders binnen de organisatie aan de hand van acceptatiecriteria en de strategische en tactische kaders.Je zorgt voor adequate rapportages omtrent de release processen en kwaliteit.Je lost (ad-hoc) issues op.Je verzorgt de documentatie en maakt een overall release plan en kalender.Je rapporteert aan de Head of Product Management en geeft leiding aan een 3 medewerkers. Profil een afgeronde Master of Bachelor opleiding met technische/engineering of bedrijfseconomische achtergrond, of gelijkwaardig door ervaring;minimaal 5 jaar ervaring als Release Manager;diepgaande praktijkervaring met change, release, incident, problem & configuration management;ervaring met software testing en SDLC processen;ervaring met het werken met methoden zoals ITIL, Prince2, Cobit of PMBOK;als persoon kan je goed omgaan met weerstand en ben je proactief ingesteld;goed communicatief onderlegt en in staat om te communiceren met alle lagen binnen de organisatie;zin voor initiatief en samenwerking;organisatorisch sterk en respect van deadlines;sterk analytisch denkvermogen en zesde zintuig voor risicodetectie;je spreekt Nederlands en hebt een goede kennis van het Frans. Connaissances linguistiques Frans : Middelmatige Nederlands : Middelmatige

Vacancy For one of our clients in the manufacturing niche, we are looking for someone who will strengthen the global IT department. The Global Systems Administrator is accountable for operational and project related activities, and maintaining defined IT standards at all global locations. Scope includes global Data Centre and all remote site data rooms, cloud solutions, servers, storage, backup operations and disaster recovery solutions. Incumbent will apply excellent communication, problem-solving, change management, and systems administration skills to ensure high quality operations. Location: Antwerp. Responsibilities Closely adheres to defined Global IT Service Management processes (when published) - change management, incident management, problem management, service level management, knowledge management and request fulfillment processes Partners with IT staff, service providers, and end-users to support and maintain our complex and quickly growing core infrastructure. Provide level 2 or 3 support, and above, for any global core infrastructure issue in line with defined SLA's and OLA's.Hands over unresolved critical/high priority incidents to other global team members with detailed supporting documentation at the end of normal working hours or under coordination of Manager if for an off-hours incident. Scheduled for support in on-call rotation and, for the period scheduled, is expected to respond (within SLA) and troubleshoot incidents for any global location outside of business-hours.For example, during the night and at weekends. Responsible for the uptime, resiliency and performance of all core infrastructure Help manage, optimize and plan capacity for our entire core infrastructure including storage environments. Collaborates with project team members, providing technical expertise, assist in creation of detailed task plans and executes activities, communicating status accordingly Research new technologies to stay informed on core infrastructure industry ... Profil Skills Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field. 5-10 years' experience managing and maintaining datacenter systems, processes and systems architecture in large enterprises. Effective leader of ideas and people with a deep understanding of business capabilities and processes. Broad industry experience and domain expertise - industrial manufacturing sector experience an asset. Ability to assess datacenter trends in order to develop and implement hardware and software standards for network. Collaborative team player who can effectively participate in departmental level meetings and positively influence outcomes. Solid understanding of licensing models and practice, enterprise inventory tools, all to ensure compliance is maintained. Upholds 'best practice' standards as well as departmental policies and procedures. Excellent communication and presentations skills. Excellent problem solving skill. Excellent knowledge of English and Dutch is required. Knowledge of French or the ability to develop French - for roles based in Belgium. Additional skills VMWare (ESX 6.0/6.5) incl. SRM, vROPS, vSAN Windows server 2008, 2012, 2016 SAN experience (EMC VNX/VPLEX/RecoverPoint, HPE 3Par) Backup Software (CommVault) Brocade Fiber Channel switching Citrix XenApp Microsoft Active Directory Management VDI (VMWare Horizons/Citrix XenDesktop) Disk/File Encryption products Enterprise Anti-Virus Server Management (Incl. HP Proliant/C7000/Synergy/OneView) Enterprise System Monitoring Endpoint Manager (BigFix, LDMS) LANDesk Service Desk / LDMS Linux RHEL/Oracle (optional benefit) Dell EMC VXRail Connaissances linguistiques Nederlands : Goed

Our client is part of a leading international group and has over 65 years of experience. Thanks to a long tradition of engineering and technology, they continuously design, develop and implement new activities to offer unique solutions tailored to their customers¿ needs. The IT System Administrator EU is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure of the European sites. This individual participates in technical research and development to enable continuing innovation within the infrastructure.This role is the key SME / expert for the server environment of the EU Business Unit and is the primary contact for the second level (and higher) IT Infrastructure support;Prepared to provide first level end-user support when necessary;Manage network servers and technology tools; Manage all on premise servers running on VMWare and Wintel systems;Manage the MS Office 365 environment, Azure and Intune;Provide patch and backup management;Analyze system logs and identify potential issues with systems;Install and configure new hardware and software;Develop, deploy and maintain several system administration scripts;Assure security hardening based on security settings and group policies;Install and document remote application provisioning services;Monitor performance and maintain systems according to requirements;Develop and maintain installation and configuration procedures. Contribute to and maintain system standards;Research and recommend innovative, and whenever possible, automated approaches for system administration tasks. Identify approaches that leverage resources and provide economies of scale;Provide Level 2 and other support per request from the Service Desk or in case of Investigate and troubleshoot issues;Maintain problem tracking and technical knowledge base to speed resolution of future service requests;Administer the backup and DR plan and be responsible for the daily follow up on the backup system;Establish and implement `best-practice¿ standards as well as departmental policies and procedures;Operate within the defined standards of technical infrastructure, policies and practices across the organisation and be consistent with UDG Healthcare Plc Future Fit requirement;Implements and complies with the XPReS4IT PMO practices in the execution of all server related Profil A Master¿s or Bachelor¿s degree in business informatics or computer science;More than 10 years of experience as a System Administrator in following specific areas: Windows Scripting, such as VBS, PowerShell, Batch, bash and phyton;Backup and recovery solutions using tools such as Windows NT Backup, Arcserve Backup, Symantec, LEGATO, NetBackup, Veeam, VMware Site Recovery Manager;Server operating systems such as Windows 2012 and later, but also older operating systems;Back Installations, Configuration and execution using tools such as NetBackup, Veeam and VMware Site Recovery Manager;Using Operating Systems such as Microsoft Windows 7, Windows 10 and Windows server 2008R2 and 2012R2 in operational environments;Networking protocols such as TCP/IP, SMTP, POP3, SNMP, HTTP and networking hardware;Monitoring tools in different IT environments such as SCOM 2007, 2012, Nagios, Zabbix and WhatsUp;Trend Antivirus solution or similar product with and/or without EPO;Virtualization using tools such as VMware and Hyper-V;Tools such as VMware vSphere 5 and 6 with vCloud Director with IaaS and VMware vCloud Automation Center;Installation, configuration, automation, management and deployment of the tool such as VMware vSphere suite;Certifications in Microsoft/VMware technologies (VMware Certified Professional on vSphere 5 or Microsoft Certified Solutions Associate/ Microsoft Certified System Engineer);Extended experience with general server administration in relation to Windows Server, including installing, updating and configuring software packages, OS patches and updates;Advanced experienced with Microsoft Active Directory, DNS/DHCP, security and policy design and technology support;Experience with administration of email systems administration, like Lotus Domino and MS Exchange / 365;Extended end-to-end troubleshooting skills;Thorough knowledge of infrastructure components and data centers;Up-to-date with new technologies and market trends;Strong analytical and problem-solving skills with the ability to follow an incident or problem through to resolution;Knowledge of ITIL concepts for Service Desk and incident / problem management;Ideal candidate would be aware of and have experience in a regulated environment;Excellent understanding of IT security principles and risk management;Experience in change and projectEffective communicator who uses appropriate language at all levels -both spoken and written- in Dutch and English; Connaissances linguistiques Nederlands : Goed Engels : Goed