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Het overzicht van de statistiek van de lonen bij het beroep "Incident Manager in Belgium"

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Het overzicht van de statistiek van de lonen bij het beroep "Incident Manager in Belgium"

1 200 € Gemiddeld maandsalaris

Niveau van het gemiddelde loon tijdens de laatste 12 maanden: "Incident Manager in Belgium"

Valuta: EUR USD Jaar: 2021
Op de staafdiagram is de verandering van het gimiddelde loon van het beroep Incident Manager in Belgium getoond.

Indeling van de "Incident Manager" vacatures in de regionen Belgium

Valuta: EUR
Volgens het diagraam zijn er in Belgium het grootste aantal vakatures van de beroep Incident Manager in geopend. Op de tweede plaats staat {regionPName2} en op de derde {regionPName3}.

Top provincies Belgium volgens niveau van het loon voor de beroep "Incident Manager"

Valuta: EUR
Volgens de gegevens van onze site het beroep Incident Manager is meest betaalbaar in . Het niveau van het gemiddelde loon bedraagt 1200 eur. Vervolgens gaan Vlaams Gewest en Waals Gewest.

Top van de gelijkaardige vacatures volgens niveau van het loon in Belgium

Valuta: EUR
Onder de gelijkaardige beroepen in Belgium met het meest hoge loon is Incident Consultant. Volgens de gegevens van onze site het niveau van het loon bedraagt 1600 eur. Op de tweede plaats staat Loss Control Consultant met het loon van 1600 eur en op de derde plaats staat Loss Control Manager met het loon van 1600 eur.

Aanbevolen vacatures

Incident Manager (NL & FR) (m/v)
Actiris,
As an incident manager, you will be responsible for ensuring customer satisfaction in every step of our service delivery process. · Follow-up of software and data issues with devops team and customers to ensure that their needs have been met · Document diagnostic steps and communications with the customer as you troubleshoot the reported problem · Investigate and use of a knowledge base to find the correct solution to problems raised by customers · Build and empower knowledge base of issues/incidents in software and datasources · Track detailed information about each customer's service need in an incident management system · Report on service level to service delivery manager Profil If you have a learning attitude, you are very welcome here! The must-haves we are looking for are: · IT background or proven interest in technologies and software development · Experience in a software support role and ambition to grow into service delivery · Able to document problem and solution in a clear and understandable way · Experienced in use of Microsoft Office tools · Knowledge of JIRA is a plus · Fluent in Dutch, English and French The skills that make a great incident manager and valuable colleague are: · Quick learner · Strong problem solving and research skills · Team player · Strong communication skills, ability to create buy-in at all levels (customers and colleagues) Connaissances linguistiques Frans : Goed Nederlands : Goed Engels : Middelmatige
Customs Project Manager
EUROPEAN DYNAMICS, Brussels
Description We currently have a vacancy for an Customs Project Manager fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the project team that will closely cooperate with a major client’s IT team on site. Your tasks: Produce convergence and synergy plans and follow their implementations; Design data migration strategy, Data modelling, business process modelling; Plan and coordinate the conformance campaigns with the MS; Identify areas where there is a discrepancy in the implementations in the common domain as well as the external domain; Manage and follow up a set of projects in some or all their life cycle phases (inception, elaboration, construction and transition); during the software development phase of the plan, to manage and follow up, evaluate and contribute with his/her proposals in some or all activities (architecture, specifications, development, tests –including tests with partners); Set up and enforce the respect of organisation, procedures and project office tasks, raising warnings in case of non-respect of these; Propose new initiatives and contribute to the IT system design and strategic planning work; Coordinate the projects' various stakeholders (IT teams, subcontractors' teams, COTS providers, Member States' representatives); Contribute to the program planning and delivery of artefacts according to the contract planning of deliveries; Enforce the delivery of the projects according to the agreed schedule, with the expected quality and with the resources provided; Structure, plan, organise and monitor the projects he/she is responsible for during some or all their life cycle phases; Systematic progress assessment and timely reporting on the project status (tasks progress, plan, actions, risks, issues, decisions, changes, KPI) within Member States or other partners; Structure the information in ways that are appropriate to the target audience; Understand the technological aspects of the project, including the risks and the success factors. Work with the help of solution architects/IT analysts only on complex matters; Escalate risk and issues, in particular the ones with potential impacts on time or resources; Produce and/or review documents; Provide suggestions for service or methodology improvements; Ensure compliance with internal standards, raising warnings in case of non-respect of these; Support to transversal activities such has conference calls, produce documents, documents review, meetings minutes and quality checks; Asses the quality of deliverable and services from contractors; Coordinate with sub-contractors and with NAs environments configuration, application deployment; as well as incident, problem, change, configuration and release management; Participate and contribute in meetings with contractors, Member States and/or other partners including preparing material for these meetings; Contribute, review and provide input to the validation of contractors’ proposals; Participate in bilateral meetings with stakeholders. Converge and synergize the architecture, deployment, and operation strategy in full respect with their respective requirements, with the objective to minimize the burden on trade and National Administrations; Produce high-level architecture, as well as low level design; Design supporting services e.g. collection of statistical data, conformance testing tools; Requirements Minimum 4 years of relevant studies and minimum 13 years of experience; General knowledge of Customs legislation, processes and data; Extensive experience with large scale complex IT systems architecting, data and business process modelling, development, deployment and operation; Recent extensive project management experience within IT in large-scale integration projects including in organisations linked to Customs environment, using a recognised methodology; Extensive experience in negotiating technical solutions e.g. coming to an agreement on divergent views on data structures; Extensive experience with conformance testing of distributed systems against agreed standards; Recent extensive experience in consultation and coordination with business stakeholders for the assigned IT projects; Extensive experience in international/multicultural environment; Extensive experience with enterprise architecture solutions; Recent experience in managing the design and development of IT design and Technical Specifications , of IT systems with multiple stakeholders such as NAs involved; Recent experience in managing the deployment into operations of distributed IT systems with multiple stakeholders such as NAs involved, including coordination of MS Conformance Testing; Recent experience in preparing and roll-out of transition and/or migration of large-scale IT systems from the one operational phase to the subsequent one; Extensive experience in project management supported by a well-established project management certification e.g. PMI, PM2, PM2-Agile, Prince2; Recent experience with Project Management tools (such as MS Project, Word, Excel and Visio); Expert XML, XSLT knowledge; Recent extensive experience in consulting and coordinating multiple sub-contractors for the assigned IT projects; Knowledge of Oracle/WebLogic/Java technology stack is required; Strong organisational, project management and coordination skills with many international stakeholders is required; Ability to present and to animate collective intelligence sessions, rapid self-starting capability and ability to work autonomously are mandatory; Experience in progress monitoring and reporting to all levels within the organisation and involved stakeholders; Good communication skills (adapt the information to the target audience); Ability to produce minutes, notes, business cases, vision documents, service level agreements, terms of collaboration, planning schedules, etc. is required; Ability to understand the technological aspects of the project, as well as the risks and the success factors is required; Understanding of IT SOA and Java related architecture and technologies is an asset; Knowledge of ITIL Service management framework us an asset; Experience with making presentations in front of large audiences; Excellent command of English. Benefits If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: 9909/09/21. We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience.
Cyber Security Manager - Infosec
Serco Group plc, Brussel, Brussel Hoofdstad, Bruxelles
To support our great Serco team, we are recruiting our future Cyber Security Manager - Infosec You will work from Brussels or Frascati to ensure all information security management and data protection risks are documented, ownership assigned and managed accordingly across the business unit by relevant information asset owners and network of data protection champions and to ensure that all relevant compliances are met. At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do If you want to join us, apply quickly on this offer, we look forward to meet you :) Role Responsibility Ensuring all information security and data protection risks are recorded, reviewed, and managed to an acceptable level. Responsibility for acceptance of risk remains with risk owner. Accountability on data protection framework and matters to the Data Protection Officer Ensuring all relevant compliance requirements are reviewed and that compliance can be evidenced. Ensuring management and resolution of information security and data protection incidents and any subsequent breach to include assessment of loss, or compromise, level of impact, recommend appropriate mitigation, conduct post incident review and lessons learned. Providing support and guidance on information security management and data protection matters , particularly understanding technical and organisational implications of new services and technologies in support of data protection impact assessments and data protection by design and default. Successful Candidate Experience of process and approach to facilitating information security and data protection risk assessments. Experience in information security management and data protection related compliance requirements (e.g. DPA 2018, GDPR, PCI DSS, ISO27001, ISO27701) Experience of analysing and assessing current and future threat landscapes, providing realistic jargon-free overview of technical and organisational risks and threats. Experience in undertaking assurance activities (and determining correct and appropriate levels of evidence). Defining and operating security incident response plans in accordance with Serco Incident Response System and Data Protection Framework. IT skills are important, as is the ability to interpret technical solutions to ensure the risks are identified and appropriate controls and safeguards applied. Knowledge of the operational sectors within the relevant business units (e.g. MoD, MoJ, Health) is vitally important. Specific qualifications include CISM or CISSP with experience of information security management and thorough understanding of data protection/GDPR. This role involves interaction with non-SME personnel, and the ability to simplify key messages to key stakeholders is beneficial Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection: When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. Package Description Excellent Salary Relocation Assistance (if applicable) Further information available from the Serco Europe Recruitment Team About the Company Why should you join Serco ? At Serco not only is the nature of the work we do important, everyone has an important role to play. Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated. A world of opportunity - You’ll be wholeheartedly supported with development and career progression Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. What we offer Chance to contribute to innovation in the public services sector A company passionate about diversity and inclusion Permanent employment with comprehensive Serco Benefits package. Pension About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and InSerco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to be taken to our careers website Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Service Delivery Manager End User Services
Accenture, Brussel, Brussel Hoofdstad, Bruxelles
This will navigate you to Accenture.com Sign In page. Service Delivery Manager End User Services Accenture is one of the world’s leading providers of sourcing and procurement services, we help our clients architect, build and operate high performance procurement organizations through our global and flexible solutions. At Accenture we partner with forward-thinking business leaders, of the world’s most dynamic companies, to transform procurement and drive sustainable changes to their cost structures. As one of the leading procurement outsourcing analysts, Accenture excels at helping companies build the foundation for long-term growth. We are committed to delivering exceptional service through our exceptional people, and as an employee you’d enjoy a fulfilling career in an innovative environment where challenging and interesting work is part of daily life. Accenture is currently seeking a Service Delivery Manager End User Services with who is looking for an exciting and challenging career with Accenture – an employer that enables you to make a real difference. The service delivery manager End User Services is in charge of/ensures the quality of all services related to End User Services. He/she ensures that the actions taken meet the requirements of the business while taking into account IT constraints. He/she is responsible for the End User Satisfaction. Define performance measurement indicators Conduct service level reviews (KPIs) to qualify the success of services provided. Propose changes in calculating these KPIs or ways of developing KPIs that are more representative of quality of service Ensure that service levels are met (SLAs) Ensure the relevancy of the OLAs/SLAs for new services Technical validation of requests made to internal & external suppliers Follow-up the execution of demands; Escalate to management for non-standard demands; Liaise with the Operational Change and Planning team Analyze and evaluate the real service performance against the SLAs and OLAs Analyze the metrics and objectives of the SLAs and OLAs Follow-up of incidents Make sure incidents are solved within defined service level Act as crisis manager in case of major incident, including communication with the impacted department managers Ensure the right process is followed (incident registration, communication, ) Liaise with suppliers in case of problem Optimization of processes Have a comprehensive view of the processes and conduct checks to ensure that quality is maintained to meet business needs Coordinate cross-domain processes with the process managers to manage the continual improvement process Ensure that the processes are adequate with the tools ( ITSM & CMDB) Maintain the chain of responsibility and the resolution of IT service problems (including any escalations) on a daily basis Lead change management and promotion/communication around these processes Continually search for areas for improvement to ensure service efficiency and thus continually improve quality and customer satisfaction Your team At Accenture Operations, we have a real can-do attitude when it comes to our clients’ needs. We live in an age of rapid and dynamic technological development; future business success depends on each company's ability to adapt and evolve. We work with our talented international experts to understand the practical challenges of modern business (free international one-day delivery? how?) and find the best way to achieve that – using our ingenuity and a set of tools that are constantly changing. Ultimately, we provide our high-profile clients with the platforms and systems they need for their business to run smoothly and operate with high performance. Show more Qualifications Your background Master's degree or equivalent through experience 5 to 8 years of experience in End User Services preferably in Utilities / Energy / Nuclear Team player, able to work in a collaborative way. Able to work independently, takes initiative and has a problem solving focus. Analytic skills (what’s best for the company, process, users). Quality Minded Good relationship and communication skills and a strategic vision High regard for procedure Understanding of the market A synthetic mind Our offer Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise. Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including: 20 12 holidays Laptop and smartphone Hospitalization insurance and extensive group insurance package Training & learning opportunities Green mobility program: e-bikes, public transport, bike 2 work allowance,… Flexrewards: decide on your rewards package with our flexible benefits tool Discount program: get discounts at your favorite (online) shops Employee shares purchase plan Eco-cheques And many more Interested? Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you. COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. Be your best every day in a work environment that helps drive innovation in everything you do. Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards. Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day. Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players. Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here. Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.
incident & problem manager (BE)
Smals, Brussel, Brussel Hoofdstad
Als Incident & Problem Manager zorg je ervoor dat de processen voor het beheer van incidenten en problemen effectief en efficiënt verlopen. Je beheert de belangrijkste incidenten, organiseert de operationele crisiscel en rapporteert aan het management. Concreet verspreid je de gegevens in verband met de processen naar de verschillende betrokken ICT-teams. Je zorgt ervoor dat deze processen nageleefd worden, je volgt de serviceniveaus op en analyseert ze om eventuele afwijkingen te escaleren. Indien nodig kom je tussen bij de supportteams en hun verantwoordelijken. Je stelt acties voor om deze processen te verbeteren en helpt mee de tool voor de opvolging van incidenten en problemen (Omnitracker) te doen evolueren. Daarnaast leid je de vergadering voor het beheer van incidenten en de oplossing van problemen met de verantwoordelijken van de ICT-teams. Je coördineert de leden van de technische teams die tussenkomen bij het beheer van belangrijke incidenten. Je beheert ook de relaties met de "klanten" van de informatica wat betreft hun tevredenheid over de geleverde dienst. Je beheert verder de relatie met de verschillende partnerbedrijven wat betreft de onderhoudscontracten en de serviceniveaus. Tevens werk je nauw samen met de verantwoordelijken van de ITSM-processen: Change Management, Release Management, … Tot slot stel je indicatoren op die de efficiëntie van de processen garanderen. Je stelt periodieke verslagen op over de afhandeling van incidenten en problemen. Je voert analyses uit naar de oorzaken, de impact en de recurrentie en definieert samen met de betrokken teams verbeteracties en volgt deze ook op. Je behaalde een bachelor- of masterdiploma en hebt een brede kennis van de informatica. Je hebt ook praktische ervaring met ontwikkeling, infrastructuurbeheer, Kennis van ITIL en/of een ITSM tool is een plus. Je hebt zeer goede relationele vaardigheden, je communiceert vlot met multidisciplinaire teams en kan vergaderingen leiden. Je behandelt problemen nauwgezet, methodisch en constructief. Je kan zelfstandig werken en neemt initiatief om de zaken te doen vooruitgaan. Je stressbestendigheid zorgt ervoor dat je kan omgaan met moeilijke situaties. Tot slot druk je je vlot uit in het Frans. Bij Smals bouw je mee aan complexe ICT-services die een rol gaan spelen in de hele samenleving. Zowel in application development als in ICT infrastructure of ondersteunende diensten is opleiding, specialisatie en carrière mogelijk. ICT for Society wordt daarnaast geflankeerd door een nadrukkelijke balans tussen werk en leven, marktconforme lonen, een hospitalisatieverzekerin Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be
Incident & Problem Manager (BE)
Smals, Brussel, Brussel Hoofdstad, Bruxelles
En tant que Incident & Problem Manager, vous assurez l'efficacité et l'efficience du processus de gestion des incidents et du processus de gestion des problèmes. Vous gérez les incidents majeurs, organisez la cellule de crise opérationnelle et faites un reporting au management. Concrètement, vous diffusez les informations relatives aux processus vers les différentes équipes ICT impliquées. Vous surveillez le respect de ces processus, suivez et analysez les niveaux de service afin de remonter les alertes sur les écarts éventuels. Vous intervenez, le cas échéant, auprès des équipes de support et de leurs responsables. Vous proposez des actions d'amélioration de ces processus et participez à l’évolution de l’outil de suivi des incidents et des problèmes (Omnitracker). Vous animez, en outre, la réunion de gestion des incidents et de résolution des problèmes avec les responsables des équipes ICT. Vous coordonnez les intervenants des équipes techniques lors de la gestion d'incidents majeurs. Vous gérez également les relations avec les « clients » de l’informatique pour ce qui concerne leur satisfaction vis-à-vis du service fourni. Vous gérez, par ailleurs, la relation avec les différentes sociétés partenaires pour ce qui concerne les contrats de maintenance et les niveaux de service. Vous travaillez également en étroite collaboration avec les responsables des processus ITSM: Change Management, Release Management, Enfin, vous élaborez les indicateurs garants de l'efficience des processus. Vous établissez des rapports périodiques sur le traitement des incidents et des problèmes. Vous réalisez des analyses des causes, impacts et récurrences, définissez et suivez les actions d'amélioration avec les équipes impliquées. Vous êtes titulaire d’un diplôme de Bachelier ou de Master et disposez de larges connaissances en informatique. Vous avez également une expérience pratique en développement, gestion d’infrastructure,… Une connaissance d’ITIL et/ou d’un outil ITSM constitue un plus. Doté d'un très bon relationnel, vous êtes capable de communiquer avec des équipes pluridisciplinaires et d’animer des réunions. Vous traitez les problèmes de façon rigoureuse, méthodique et constructive. Vous pouvez travailler de façon autonome et prenez des initiatives pour faire progresser les choses. Votre résistance au stress vous permet de faire face à des situations difficiles Enfin, vous vous exprimez aisément en néerlandais. En travaillant chez Smals, vous contribuez à la réalisation de services ICT ayant un impact sur la vie de tous les jours. Que ce soit au niveau du développement applicatif, de l’infrastructure ou dans les services de support, il est possible de suivre des formations, de se spécialiser ou d’avoir des opportunités de carrière intéressantes. Smals veille à proposer des conditions de travail permettant un bon équilibre vie privée - vie professionnelle, un salaire conforme au marché, une assurance hospitalisation, un deuxième pilier de pension, des chèques repas et du télétravail. Smals rembourse entièrement vos déplacements domicile/lieu de tra Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be
E-BUSINESS SALES SOLUTIONS MANAGER
Channel Belgium, België, BE
Home / / E-BUSINESS SALES SOLUTIONS MANAGER E-BUSINESS SALES SOLUTIONS MANAGER By Brussels Airlines Published on 2010-10-05 As E-Business Sales Solutions Manager, you are responsible for the overall performance, quality and development of the web sales business processes through the Internet Booking Engines and websites of Brussels Airlines in order to improve sales usability E-business sales SOLUTIONS manager Mission As E-Business Sales Solutions Manager, you are responsible for the overall performance, quality and development of the web sales business processes through the Internet Booking Engines and websites of Brussels Airlines in order to improve sales usability and sales conversion rates. The function also provides necessary support to the department in order to achieve the Sales targets Main tasks • Responsible, in co-operation with key internal stakeholders (notably but not exclusively: Sales, IT, Pricing and Revenue Management, Marketing, Revenue Accounting, Fraud Prevention) and external subcontractors - for the day-to-day performance, quality and sales maintenance of Brussels Airlines Internet Booking Engines and websites, payment platforms and various payment methods offered o Defines the Key performance indicators of the overall web sales process and establishes with the different internal and external stakeholders the best way to achieve them. o Defines objectives to be reached by the different internal stakeholders supporting the web sales process, communicates them and follows up through regular reporting. Follows system performances (booking engines, websites,payment methods ) by crossing business KPI’s with technical KPI’s provided by your I.T counter part. o In case of incidents and problems impacting performance, acts according incident and problem management procedures defined together with the technical counterpart to minimize business impact • Provides necessary support to the department in order to achieve sales targets. Supports the sales activities through implementation and management of various sales parameters within systems including notably, fare caching, merchandising tools, promo code set-up, entitlements in b.pro, …Coordinates with team the after sale servicing and liaises with concerned internal or external stakeholders. Manages day-to-day business relation with involved third party suppliers • Coordinates end-to-end cross-departmental projects involving different areas of the web team from the definition of business requirements over validation of the content of the respective 3d party suppliers’ offers, to the implementation and user acceptance up to the incident logging and follow-up after implementation. Coordinates projects involving different areas of the web team. o More specifically, is responsible for collecting comprehensive requirements regarding modification of systems and ensures that they will be validated internally before handing them over to the I.T technical responsible. o Liaises with the IT counterpart to source and organize test phases. o Optimizes introduction of changes to limit impact on web sales as well as to limit technical risk by following Change Approval Board procedures. o Gives regular feedback about the performance of teams involved in the delivery of new products and services to continuously strive to improve productivity. Discusses way forward with his counterparts in other involved departments • Proactively assists in generating new ideas for online network development and research market trends, competitorsʾ websites, online customer behavior and requests to improve the company’s websites • Delivers to management standard Web sales KPI’s reporting on a regular basis and ad hoc sales analysis upon request or upon own initiative • Leads, motivates and guides his team in accordance with departmental and Company policies. Improve productivity, job satisfaction and team competency through development of direct reports • Contributes to the correct sizing of the systems supporting the web sales processes by communicating expected volumetrics and planned event (promotions, …) so that adapted actions could be undertaken on time. As such, contributes to correctly define the I.T budget Your profile • Master degree (economics, computer sciences) or relevant experience in a similar function • Good knowledge of Dutch, French and English, both spoken and in writing • 3 years of business management and operations experience, preferably within an organization providing online services. • Managed team(s) • Assertive. Ability to take ownership of the job and to work autonomously, flexible and able to cope with an ever changing environment • Open-minded, team player with excellent communication skills • Pro-active attitude • Open to varied tasks; • Able to work under pressure in a busy environment and perform the necessary flexibility in favor of our operations Technical skills required for the job • Excellent written communication skills • Knowledge and experience of online channel tools and systems • Basic web mastering knowledge (HTML & Photoshop) • Good knowledge of Microsoft Office applications and IT affinity Interested? Please apply online and upload your CV on brusselsairlines.com via the quick links and select the job section. Share Facebook Twitter LinkedIn Instagram Share via Email Print Newsletter Rejoignez gratuitement la communauté Digimedia et suivez chaque semaine l’actualité Enter your Email address Cloud & server hosting powered by Combell
Incident Manager
Mielabelo, Namen, Namen (Provincie), Namur
Challenge | Nous vous offrons la responsabilité de la bonne gestion du helpdesk de notre client Être garant du processus de gestion des incidents conformément aux politiques, directives et procédures du client Faciliter les communications entre acteurs du processus et les tenir informés Evaluer la nécessité d’une escalade et, si nécessaire, l’initier Transférer les connaissances vers les lignes de support Transférer les incidents récurrents au Problem Manager ou réaliser une étude sur ces incidents Réaliser une amélioration continue sur la qualité du process Vérifier le contenu de l’enregistrement des incidents Communiquer le niveau d’escalade et le gérer selon une procédure définie Etablir des rapports périodiques sur le traitement des incidents Répartir les ressources de manière adéquate Formation universitaire Une expérience de plusieurs années dans une fonction d’Incident Manager ou de Process Owner Connaissance d’outils de ticketing (Jira, BMC Remedy, ServiceNow, HP Service Manager, etc.) Utilisation des outils de reporting Avoir géré une équipe support Vous possédez un excellent esprit d’équipe et une bonne communication Vous gérez votre stress facilement Vous êtes organisé, assertif et avide de partage de connaissances Volonté de rejoindre Mielabelo en contrat à durée indéterminée Package | Mielabelo vous accompagne vers votre épanouissement personnel et professionnel. A côté d’un salaire complet (voiture, GSM, laptop, assurance maladie, assurance groupe, frais, chèques-repas), nous mettons tout en œuvre pour vous aider à trouver et préserver votre équilibre. Ce n’est pas parce qu’on est consultant qu’on n’est pas engagé Dès sa création en 2009, Mielabelo a fait le choix de l’indépendance ; l’indépendance financière qui offre la liberté de mouvement, l’indépendance de pensée qui permet de choisir ses thématiques et de repousser les frontières de la consultance. En dix ans d’existence et de croissance continue, l’entreprise est ainsi parvenue à fédérer experts, partenaires et clients autour d’un véritable métier de service (ou d’une véritable vocation de service) : l’accompagnement opérationnel des organisations face à leurs défis stratégiques. Aujourd’hui Mielabelo choisit d’accélérer la cadence, de tripler ses effectifs à l’horizon 2025 et de devenir un acteur de référence de la consultance en Belgique et dans les pays limitrophes. Et vous, ferez-vous le choix de nous rejoindre ? Mielabelo vous accompagne opérationnellement face à vos défis stratégiques
Senior program Coordinator/ Delivery Manager
Network Research Belgium, Brussel, Brussel Hoofdstad, Bruxelles
Senior program Coordinator/ Delivery Manager Senior program Coordinator/ Delivery Manager Trasys International offers IT Consulting jobs at the European Institutions and International Organizations. For a project at the European Commission premises in Brussels , Trasys International is looking for a Senior program Coordinator/ Delivery Manager. The consultant should have large experience in ITIL processes. The candidate should demonstrate expertise in the following areas: Elaborate, together with the client and the partners, the strategy and roadmap for Service management tooling evolution Draft/maintain the program Charter based on the strategy Review the pipeline of projects to prioritize the projects to launch, keep or discard Review the projects business case to approve initiation Review the project plans Review, with collaboration of an architect, the technical deliverables of projects designs Lead the projects kick off, and follow up projects execution Review and raise project and program level risks Report towards partners and client the projects progress, risks, issues and achievements (5 to 10 concurrent projects) Lead lessons learned sessions Review and approve tooling related change requests Coordinate work of development contractors, software providers and internal resources Launch review and follow up continuous improvement initiatives around service management processes: Change, incident problem mgt (i.e. Service desk processes), but also Configuration, capacity, asset and knowledge management Support the definition of elaborate reporting on Service management performance (SLAs, incident trends, problem resolution time, etc.) using SAP BO reporting. Requirements You have a Bachelor's Degree level or 3 years of higher education in Information Technology or equivalent by experience; You have at least 4 proven years on a similar position executed in large scale enterprise or international organization context; You have a proven experience in taking strategic decisions, You have strong communication/presentation skills and experience of working with various stakeholders and levels; You have already used these technologies: MicroFocus Service Manager, SAP BO, ServiceNow (incoming); You have a strong knowledge in ITIL V3 (mandatory), having certification a plus. Knowledge or experience in an European Institution is an asset; Advanced level of English and French with Excellent writing skills and ability to produce C-level presentations as well as technical blueprints. Nationality and Security Clearance As a Personal Security Clearance of level "EU SECRET/SECRET EU" might be requested for this profile, only candidates with a valid EU citizenship will be taken into consideration. About us We are TRASYS International, NRB Group , an ICT company with over 30 years of a successful track record working with European Institutions and Agencies, offering IT consulting, solutions and services. Our Mission is to help our clients keep up with the challenges of digital transformation by providing the right talent at the right time for the right job. To this end, we are constantly looking for talented professionals who are interested in working on challenging international projects and able to deliver high-quality results within multicultural environments. Our services include (but are not limited to) modernisation solutions, digital workspaces, cloud technologies and IT security. Our Headquarters are in Brussels and we have active accounts and offices across Europe (i.e. Luxembourg, Amsterdam, Athens, Stockholm, Geneva).
Manager Applications Belux
Sodexo België, Elsene, Brussel Hoofdstad, Ixelles
Are you passionate by IT & looking for a new challenge as Manager Applications responsible for managing application run and support operations for all Food & Retail applications in the BeLux and Transversal applications (Finance, HR, Sales etc.) in Belgium and Luxembourg. This includes securing / improving our incident, problem, change and release (ITIL) processes and regular application maintenance and documentation, as well as managing associated IT vendors / contracts, financials and business demand / IT portfolio. You may be our Manager Applications we're looking for, reporting to the CIO BeLux. Responsibilities: Application support / maintenance / management Oversee application, escalations, support and availability thru incident and problem tickets handling and resolution Oversee regular application maintenance and documentation Manage application changes and releases end-2-end, including relevant user and vendor communications, ensuring on-time and quality delivery Maintain IT demand / project portfolio for applications in scope Manage priorities, work (orders), performance and contracts / SLA’s of IT vendors, internally and externally Manage application domain budgets, forecasts, invoices and spend Manage compliance to internal IT controls and company policies Manage local / regional business stakeholder relations and operational governance meetings Manage and develop a team of Application Engineers (6) and Service Manager (1) and ensure their engagement IT management & transformation Participate in the IS&T Management Team Standardize practices / processes for application run operations Contribute to other key processes and improvements in IS&T MT context Profiel You have 10 years’ experience in IT service management, at least 5 years’ experience in a similar role as (Senior) IT Manager - You are in possession of a University / Master’s degree or equivalent You have a solid experience with application run management and IT service management in line with the latest industry best practices and are preferably in possession of associated training certificates (e.g. ITIL, test management and also preferably project management) You have a solid experience with establishing and maintaining proper IT delivery processes in an immature business and IT environment, also removing historical ‘shadow IT’ elements You are fully up to date with the latest application technologies and development practices You have a broad conceptual knowledge and have an experience with all key IT ‘towers / stacks’, functionally as well as technically You have an experience with people / team management and engagement You have an experience with balancing local, regional and global needs, interests and priorities You have preferably an experience in multiple business environments and sectors You have excellent communication skills in Dutch / Flemish, French and English You are communicative, result & quality oriented, analytical / structured, persistent, accurate, a real team player Aanbod A challenging position in a dynamic and healthy organization that emphasizes your development and learning process. An attractive salary with extralegal benefits An induction program to facilitate your welcome & integration at Sodexo An organization with space for initiative and creativity A workplace located in Brussels (Ixelles), near the station of Etterbeek and the Delta metro station Quality of Life on the workplace: A pleasant working environment and (trendy & modern workspaces) with flexible working hours and possibility to work from home A good work-life balance A conciergerie that offers you various services: dry cleaning, ironing, shoe repair, purchase of gifts, etc. A wide choice of durable meals in our restaurant
Service Manager Smart
ARCH International, België, BE
Pour un de nos clients nous sommes à la recherche d’un Service Manager Smart . Dans les années à venir, plusieurs défis attendent notre client: accompagnement de la transition énergétique et ses implications, déploiement et gestion du comptage intelligent, augmentation du flux des échanges de données entre l’organisation, ses clients et ses partenaires. Dans ce contexte, notre client conduit plusieurs programmes stratégiques dont l’implémentation et la gestion du comptage intelligent (Smart Metering). Votre mission En tant que « Service Manager Smart », vos tâches impliquent notamment : Être le référent pour les services IT chaine communicante, prépaiement, et ce vis-à-vis des différentes parties prenantes interne ( IT, Business, Smart Control Room) et externes (Fluvius et leurs sous-traitants) : Participer à la gouvernance de gestion de service et chez les partenaires externes (Change Advisory Board, Comités AMS, operational meeting, incident meeting…) ; Représenter IT dans le cadre de ses services dans les différents organes de pilotages mis en place avec les partenaires externes et rapporter en interne ; Intervenir comme facilitateur dans le cadre de la gestion des incidents en interne et auprès des partenaires, notamment en cas d’escalation ; Être directement informé des incidents de type P1/P2 et suivre leur évolution de près. Être le garant d’un bout à l’autre de ses services IT tout au long de leur cycle de vie en collaboration avec les équipes IT et les équipes Business: Gérer le catalogue de ses services (ajout, modification, suppression) ; Négocier en collaboration avec le SDM les niveaux de service IT (SLA) avec les parties prenantes concernées et s’assurer des moyens à mettre en œuvre pour les atteindre ; Consolider l’ensemble des SLA Business et IT liés aux services sur base des KPI définis ; Suivre et analyser les SLA IT; Suivre le backlog d’incidents et de problèmes, agir comme facilitateur au sein de l’organisation et entre l’organisation et les partenaires, contribuer à l’enrichissement des bases de connaissances ; Supporter le SDM dans le suivi de la satisfaction du Business sur les services prestés ; Proposer et accompagner la mise en place des plans d’action dans une optique d’amélioration continue ; S’impliquer dans les projets pour assurer la bonne transition des services Assurer la bonne transition des nouveaux services fournis par les projets : Dans le cadre du Smart Metering, assurer la transition des nouveaux services en collaboration avec les différents chefs de projets Assurer la gestion des changements de manière transverse entre IT et les partenaires externes (Patching, Upgrade, Change Request/maintenance évolutive) : Capter les demandes transverses et réaliser la première analyse d’impact (systèmes impactés, infra, sévérité, …) en collaboration avec les équipes concernées ; Assurer la communication transverse en interne avec les acteurs concernés (AMS, équipes infra, …) ; Participer à l’arbitrage des demandes ; Introduire une demande de changement en interne et auprès du partenaire; Suivre le processus de la demande en interne et auprès du partenaire (arbitrage, validation, planning, participation au CAB, plan de release…) et agir comme un relai de communication; Assurer la coordination du delivery de manière transverse entre les équipes IT en interne(équipes AMS, équipes infra, …), avec le partenaire. Cela inclus la coordination des tests IT et Business; Coordonner les actions transverses post-déploiement (vérification des releases notes, smoke tests, coordonner tout problème post-déploiement entre les partenaires et l’organisation…); Assurer la mise à jour de la documentation transverse (les releases notes, les notes du CAB, les documentations annexes sur les firmwares, matrice d’impact,…). Assurer le respect des Processus ITSM (basé sur ITIL) ainsi que les Processus ITSM mis en place avec les partenaires externes (gestion des incidents, des changements, des problèmes…) et participer à l’amélioration continue. En fonction des nouveaux processus, ou besoins, déterminer les ajustements à apporter à la gouvernance en place ; Participer à la gestion des accords contractuels IT avec les partenaires externes : connaitre ces accords, suivre leur bonne exécution; Collaborer avec les différentes parties prenantes : Collaborer avec les équipes Business Process Owners, les équipes Business opérationnelles et la Smart Control Room dans le cadre de la gestion des services (SLA, incidents, changements, …) en collaboration avec le SDM; Collaborer avec les partenaires externes et représenter IT dans le cadre de la gestion de ses services; Collaborer avec les équipes IT dans le cadre de la gestion de ses services : Service Delivery Manager (support applicatif), support infrastructure, support ITSM, … ; Collaborer avec les équipes projets dans le cadre de la transition des projets vers la maintenance ; Compétences/Conditions requises Vous êtes titulaire d'un diplôme de niveau master informatique ou gestion ou d’une expérience professionnelle équivalente (7 ans) ; Vous avez une expérience de minimum 3 ans en tant que Service Manager IT : Vous avez travaillé avec des processus de gestion de services (Processus ITIL) et êtes capable de les déployer ; Vous êtes capable de définir des SLA et KPI, les suivre, les analyser et définir des plan d’actions ; Vous êtes capable de créer et gérer des dashboards de reporting lié à la gestion des services ; Vous êtes capable de gérer des situations de crises et d’identifier les parties prenantes adéquates à mettre autour de la table ; Vous êtes familier avec la gestion de service contractuelle et êtes capable de suivre l’exécution ; Vous connaissez le monde de la maintenance IT et le rôle des différents intervenants de la chaine (équipes applicatives, infrastructure, service desk, …) ; Vous êtes capable de comprendre le fonctionnement de la chaine applicative de bout en bout afin de comprendre les impacts en cas d’incident, problème et changement ; Vous êtes à l’aise de travailler à un niveau opérationnel (suivi incident, problème, …) comme à un niveau tactique (gestion de la relation avec les parties prenantes, …) ; Vous êtes familiers avec les outils de Service Management tels que SysAid, ServiceNow, TopDesk, JIRA ou similaire ; Une certification en ITIL Foundation est un plus ; Vous êtes familier avec les rudiments de la gestion de projet ; Une connaissance du marché de l’énergie belge est un plus ; Vous maitrisez l’anglais (écrit & oral) et comprenez le néerlandais (écrit & oral) ; Vous avez un bon esprit d’analyse et faites preuve d’une curiosité intellectuelle ; Vous aimez les contacts et le travail en collaboration et avez une certaine aisance relationnelle ; Vous êtes capable de défendre vos idées, influencer et susciter l’adhésion avec tact et diplomatie ; Vous possédez d’excellentes compétences de communication tant à l’oral qu’à l’écrit. Vous êtes structuré et adaptez votre communication suivant votre audience (opérationnelle, tactique, stratégique) ; Vous faites preuve d’écoute et d’assertivité. Vous êtes rigoureux, responsable, autonome, et proactif. Vous êtes engagé, orienté client et faites preuve de flexibilité. La durée de la mission devra démarrer au plus vite, à plein temps et se déroulera jusque fin août. Notre client respecte les obligations légales en terme de télétravail & présence sur site, mais lors d'un retour à la normale, le candidat devra venir travailler sur site à Gosselies. Restez informé en suivant la page de notre entreprise sur LinkedIn. En cliquant sur n'importe quelle page sur cette page.
Solutions Delivery Manager
Securitas NV, België, BE
Als Security Delivery Manager (SDM) ben je verantwoordelijk voor de dienstverlening aan Securitas Solutions klanten met een specifieke focus op de kwaliteit van de dienstverlening, klanten-tevredenheid, productiviteit en kostenefficiëntie. Je ontwikkelt en onderhoud een operationeel handboek, governance model en standaard rapportering, die door de delivery specialisten bij elke Solutions klant geïmplementeerd wordt. Ook neem je voor Solutions klanten, met zijn team, de rol van single point of contact en ben je verantwoordelijk voor de kwaliteit van de verschillende diensten (Protective services, Electronic Security, SOC diensten). Om de security bij de klant te garanderen neem je beslissingen die invloed hebben op de P&L. Wat verwachten wij van jou? Communiceren met klanten en stakeholders (product verantwoordelijken, Project managers,…), zowel binnen als buiten de BU Solutions. Coördineren (en escaleren) tijdens de project fase en opvolgen van incident management tijdens de contract fase. De verantwoordelijkheid nemen over het change management gedurende de looptijd van het contract. In samenwerking met het team, een rapportering rond de volledige service delivery aanleveren (alle geleverde diensten onder de Solution) en de bijhorende SLA’s en KPI’s. Log bijhouden en de verbeterpunten nauwlettend opvolgen van de service delivery. Processen opzetten en onderhouden om het incident management binnen Solutions contracten optimaal te laten verlopen. De nodige beslissingen nemen die leiden tot een optimale beveiliging binnen de scope van het contract. Op regelmatige basis klantencontacten organiseren om de klantentevredenheid te controleren en bijkomende diensten aan te bieden. Een team leiden van delivery specialisten die individuele solutions contracten beheren. Begeleiden, motiveren en aanbieden van training- en ontwikkelingsmogelijkheden voor het Solutions Delivery team. Wat bieden wij jou? Om aan de slag te gaan als SDM, is het belangrijk dat je over volgende talenten en kennis beschikt: Master (technische richting of Security gerelateerd) of gelijkwaardig door ervaring 10j ervaring, waarvan enkele in service management positie. Vanuit de opleiding sterke affiniteit met, service delivery en klanten communicatie Perfect operationele kennis tweetalig (Frans/ Nederlands), grondige kennis van het Engels Goede praktische kennis van de ITIL methodologie (Service delivery, Service desk) Kennis van Service management systemen en eventueel rapportering platformen Degelijke kennis van de gebruikelijke kantoorsoftware (Word, Excel, Outlook, PowerPoint). Je omschrijft jezelf als een analytisch denker, oplossingsgericht en behulpzaam. Klantvriendelijkheid is jouw prioriteit en je kan goed omgaan met stress. Een uitdagende baan in een dynamisch en snelgroeiende afdeling van een professioneel bedrijf. Binnen Securitas zetten we ons sterk in op de ontwikkeling van ons personeel en stellen we initiatief op prijs. Daarbovenop kun je rekenen op een concurrerend salaris en bijbehorende secundaire arbeidsvoorwaarden, aansluitend bij je capaciteiten en ervaring. We help make your world a safer place. Integriteit, waakzaamheid en behulpzaamheid dragen we hoog in het vaandel. Bij Securitas zetten we diversiteit voorop. Wij moedigen iedereen aan te solliciteren ongeacht je afkomst, leeftijd, gender of culturele en religieuze achtergrond. Onze sector is in constante evolutie. Samen met collega’s over de hele wereld blijven we de veranderingen op technologisch vlak voor. De oplossingen van morgen zijn de uitdagingen van vandaag. Mensen en technologie bouwen bij ons de volgende generatie van veiligheid Meer weten over onze projecten ? Surf naar https://www.securitasnewsroom.be/technology
Change - Incident Manager (H/F)
Devoteam, België, BE
En qualité de Change Manager - Incident Problème vos principales responsabilités seront : • GESTION DES CHANGES : - Consolidation de l’ensemble des changes - Présentation en CAB - Gestion des E-CAB et Frozen CAB • GESTION DES DEMANDES : - Suivi de l'état d'avancement - Reporting auprès des différents services - Relation avec le support utilisateur • Mise en place de process de gestion des demandes gestion des incidents majeurs : - Cellule de Crise - Communication - Relation avec le support utilisateur - Reporting des incidents Majeurs et autres • GESTION DES PROBLEMES : - Suite aux Incidents transformation en Problème. - Suivi dans les services - Présentation lors des Comités Incidents Vous justifiez d'une expérience d'au moins 2 à 3 ans en tant que Change Manager dans un environnement grands comptes, dans l'idéal dans un environnement bancaire Vous maîtrisez et savez rédiger des processus clairs à destinations des équipes techniques et des utilisateurs Vous êtes certifié ITIL Vous possédez de bonnes qualités rédactionnelles
Incident Request Fulfilment Process Owner
QIWIE, Anzegem, Kortrijk
Incident Request Fulfilment Process Owner M/V/X Functiebeschrijving Als Process Owner dient u ervoor te zorgen dat het Incident / Request Fulfilment proces geschikt is voor het beoogde doel, d.w.z. dat het zijn doelstellingen kan bereiken, dat het wordt uitgevoerd volgens de overeengekomen en gedocumenteerde standaard, en dat het beantwoordt aan de doelen van de procesdefinitie. ¿ Als Process Manager zorgt u ervoor dat alle activiteiten worden uitgevoerd zoals vereist doorheen de hele levenscyclus van de service.¿ Als Process Owner (Incident & Request Fulfilment)¿: Promotie, ontwerp en veranderingsbeheer van het proces en van zijn cijfergegevens ¿ Definiëren van de processtrategie, met periodieke herzieningen om actueel te blijven, en helpen met het procesontwerp¿ Definiëren van geschikte beleidslijnen en standaarden voor het proces,met periodieke audits om te zorgen voor conformiteit.¿ Communiceren van procesinformatie of wijzigingen waar nodig om te zorgen voor bewustwording ¿ Verstrekken van procesresources ter ondersteuning van activiteiten die vereist zijn doorheen de hele levenscyclus van de dienst ¿ Ervoor zorgen dat procesuitvoerders hun rol begrijpen en over de vereiste kennis beschikken om het proces af te leveren.¿ Problemen met de uitvoering van het proces aanpakken ¿ Het identificeren van mogelijkheden voor verbetering en uitvoering van verbeteringen aan het proces en aan de ondersteunende instrumenten. ¿ Het ontwerpen en implementeren van incident / request fulfilment models, workflows en templates ¿ Ervoor zorgen dat er een geïntegreerde aanpak is voor het beheer van incidenten, problemen, gebeurtenissen, aanvragen, klachten en veranderingen.¿ Deelnemen aan interne en externe governance forums naargelang van de governance RACI van de onderneming. Als Incident Manager:¿ Plannen en coördineren van alle procesactiviteiten¿ Monitoring en rapportering over procesprestaties en het produceren van managementinformatie¿ Bewaken en stimuleren van de effectiviteit van incidentbeheer en aanbevelingen doen voor verbetering¿ Als Request Fulfilment Process Owner :¿ Ervoor zorgen dat alle toegestane service-aanvragen tijdig worden vervuld, in lijn met de doelen voor serviceniveau¿ Toezicht op feedback van klanten en het controleren van request fulfilment activiteiten op het vlak van samenhang, nauwkeurigheid en doeltreffendheid om proactief verbeteringen na te streven ¿ Monitoring en rapportering over procesprestaties en het produceren van managementinformatie , Wij bieden u een interessante functie in een telecombedrijf met een maatschappelijke opdracht en onderstaande voordelen: Aantrekkelijk salaris Maaltijdcheques Uitgebreid verzekeringspakket Bedrijfswagen met tankkaart 32 dagen vakantie Laptop en smartphone met abonnement Goede balans tussen werk en privé Centrale ligging (en makkelijk bereikbaar met het openbaar vervoer) Diploma en ervaring : Bachelor met 3 tot 5 jaren ervaring in telecom of ICT-omgeving Business Analysis Prioriteit bepalen van doelstellingen¿¿ In staat om¿quality¿of service (QoS) functiemogelijkheden te¿implementeren¿¿ Kennis en/of certificering van ITIL.¿ (ITIL V3/V4) met nadruk op beheer¿van incident en aanvragen, CSIP¿ Veranderingsbeheer (personeel)¿ Beheer van Stakeholders¿¿ Technieken voor teambuilding¿¿ Bepalen van de prioriteit van de werkzaamheden¿ M365 en Procesrapportering (Power BI / Excel)¿¿ Methodologieën en instrumenten voor procesontwerp (BPMN / MS Visio¿of andere)¿ Ruime technische kennis in de sector van mobiele en vaste communicatie¿en IT systemen.¿ Gedreven door voortdurende verbeteringen;¿ Documenten schrijven (analyses, rapporten, handleidingen,¿procesdocumentatie) Competenties: Aanpassingsvermogen¿ Conceptueel en analytisch denken¿ Relaties opbouwen¿¿ Partnerships met klanten¿ Schriftelijke en mondelinge communicatie¿ Beslissingen nemen¿¿ Invloed¿ Leiderschap¿ Organisatorisch en omgevingsbewustzijn¿¿ Resultaatgericht¿ Methodologieën voor probleemoplossing¿ Teamwerk¿ Grondigheid Kennis van het Frans als tweede taal is noodzakelijk, en u hebt een goede kennis van het technisch Engels. 35 35
Manager in Cyber Defense
Accenture, Brussel, Brussel Hoofdstad, Bruxelles
This will navigate you to Accenture.com Sign In page. Within the Accenture Security team, we’re seeking exceptional individuals to pioneer security solutions that blend risk strategy, digital identity, cyber defense, application security and managed services. Using the coolest next-gen tech, you’ll have every chance to stay one step ahead of cybercrime and out-smart hackers. Are you the highly motivated and energetic person that we are looking for and do you want to gain additional experience to boost your career in a leading, global professional services company? Then this is your chance As a Cyber Defense manager, you’ll have to the opportunity to: • Actively grow and scale up a dynamic team of motivated cyber security professionals • Work with global organizations and the related complexity of their cyber security requirements • Work in a multi-disciplined team of Strategy, Digital and Technology professionals to bring the best of Accenture to our clients • Have access to our global knowledge network to execute your job • Receive continuous training • Work with cutting edge technology • Deliver high-quality solutions across multiple industries • Gain rapid career progression With the support of our local and global security teams, you will: • Manage and deliver projects from the early planning phase through the successful deployment of our tailored solutions • Grow our cyber defense team by attracting the right talent and by driving sales activities through client workshops and proposals. • Assist clients in developing strategies to help secure their most critical assets by providing high value consultancy work. • Coordinate international teams of experts to bring the best value to our clients. • Perform current state assessments of our client’s security posture, including benchmarking/maturity assessments, developing strategies and roadmaps for improvement. Your team Accenture Technology leverages design thinking, industry insights and the latest digital and Security methodologies to help clients innovate, grow and improve their businesses. Our expertise, capabilities and experience mean that our clients (including some of the biggest brands in the world) trust us to find the right solutions for their needs. Together with our talented international colleagues, we focus on connecting the needs of businesses with the new possibilities that come with technological progress. Because that's where the real challenges are: inventing and testing things that have never been tried before, getting new applications ready for roll-out, and ultimately guiding clients to select and implement the right technologies – including state of the art Security solutions - to transform their businesses. Read more of the job description Qualifications Our ideal candidate truly enjoys his or her work, is eager, flexible and has a “can do “attitude. Moreover: • You have a higher degree (Bachelor or Master). • You have minimum 5 years of working experience with security incident management, organizing a Security Operations Center (SOC), securing software development lifecycles (SDLC), penetration testing, threat hunting and/or forensics. • You have experience implementing security incident and event management solutions such as Splunk, QRadar, ArcSight, Elastic or Microsoft Sentinel and SOAR solutions such as Demisto or Phantom. • Knowledge of or experience in enterprise grade security solutions is a plus such as firewalling solutions (e.g. PaloAlto, Checkpoint, Cisco), application security testing solutions (e.g. HP Fortify, Checkmarx, IBM Appscan, Microfocus WebInspect), Endpoint Desolutions (e.g. Tanium, Endgame, CrowdStrike, Carbon Black) or vulnerability management solutions (Qualys, Tenable Nessus, Rapid7 InsightVM). • You understand common offensive hacking techniques and how to defend against these techniques. • You enjoy (pre)sales discussions and answering proposals. • You have basic project management skills to coordinate a team. • You have excellent communication and presentation skills, both written and oral • You have strong interpersonal skills: able to work in a team and work under pressure • Working knowledge of English and Dutch or French • Relevant certifications such as GIAC, CISSP, CISM, OSCP or SABSA are a plus • Experience in a professional services firm is a plus. COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. Be your best every day in a work environment that helps drive innovation in everything you do. Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards. Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day. Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players. Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here. Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.
Incident Manager Google Workspace (H/F)
Devoteam, België, BE
Au sein d'un client grand compte, l'Incident Manager Google Workspace assure le delivery des produits orientés digital Workspace et assure le bon traitement et la bonne prise en charge des incidents majeurs sur ce périmètre. Responsabilités : Vous assurez l’efficacité et l’efficience du processus de gestion des incidents ainsi que des escalades. Vous gérez la coordination des incidents majeurs et animez les cellules de crises opérationnelles avec le Lead Service Manager. Vous promouvez les bonnes pratiques opérationnelles au sein de l'équipe. Vous pourrait être amené(e) à améliorer ces pratiques. Vous êtes garant des communications opérationnelles dans leur format et leur logistique. Vous demandez et recueillez les rapports d’incident. Vous pilotez le fournisseur de service de support niveau 2 Vous justifiez d'une expérience réussie d'au minimum 2 ans en tant qu'Incident Manager Vous justifiez d'une expérience réussie dans un environnement grand compte Vous connaissez et maîtrisez les environnements Google Workspace
Account Manager
QIS Jobs BVBA, Anderlecht, Brussel Hoofdstad
As IT Services Delivery Manager your job consists of following tasks: - Monitor and propose improvements for Customer application and IT operational platforms - Ensure a good level of performance of the operational platforms and Customer applications - Responsible for establishing business relationships to enable efficient delivery of ICT services - Establish and monitor with the business the expected Service Levels - Measure and report on IT Services - Act as team leader, manages priorities and workload, set objectives and evaluate - Direct collaboration with operations and development teams to make sure that service level agreements (SLAs) are guaranteed - Monitor capacity and resources in a multi-disciplinary environment - Ensure a relationship of quality and trust with the internal clients - Ensure application consistency, operational change management, incident management, problem management, crisis management, operational configuration management - Communicate about IT services within the organization - Plan and schedule operational maintenance and service windows - Doing technical Analysis and reporting on any incident. Profiel As IT Services Delivery Manager you have/ You are: - A Master degree in Computer Science, engineering or related field/experience - 5 to 10 years proven experience in IT environment and in Service Delivery - Technical expertise in Application Management, with knowledge of various files and transactional formats (exemple XML, JMS) and technologies (Rest API) - Experience with Dashboarding tools (Kibana) - IT Service Management experience (ITIL knowledge is a plus) - Experience in managing a team - Written and verbal communication skills. - Fluent in English and French, Dutch is a plus. Our client is the specialist in everything surrounding eletronic and analoge (paper) documents. They control every aspect of a dataflow, this, so their clients can focus on their mainbusiness. From the creation of documents trough a multichannel distrubution. All there solutions consist of state-of-the-art functionalities and intigration on the most leading e-platforms. Their mission? The complete optimalisation of the companyprocesses, this in respect with the security, cost efficiency and improvement of the clientservice along the whole proces. In short, they give communication a real added value Interesse?
Incident & Problem Manager
Smals, Brussels
En tant que Incident & Problem Manager, vous assurez l'efficacité et l'efficience du processus de gestion des incidents et du processus de gestion des problèmes. Vous gérez les incidents majeurs, organisez la cellule de crise opérationnelle et faites un reporting au management.Concrètement, vous diffusez les informations relatives aux processus vers les différentes équipes ICT impliquées. Vous surveillez le respect de ces processus, suivez et analysez les niveaux de service afin de remonter les alertes sur les écarts éventuels. Vous intervenez, le cas échéant, auprès des équipes de support et de leurs responsables. Vous proposez des actions d'amélioration de ces processus et participez à l’évolution de l’outil de suivi des incidents et des problèmes (Omnitracker).Vous animez, en outre, la réunion de gestion des incidents et de résolution des problèmes avec les responsables des équipes ICT. Vous coordonnez les intervenants des équipes techniques lors de la gestion d'incidents majeurs. Vous gérez également les relations avec les « clients » de l’informatique pour ce qui concerne leur satisfaction vis-à-vis du service fourni. Vous gérez, par ailleurs, la relation avec les différentes sociétés partenaires pour ce qui concerne les contrats de maintenance et les niveaux de service.Vous travaillez également en étroite collaboration avec les responsables des processus ITSM: Change Management, Release Management, ...Enfin, vous élaborez les indicateurs garants de l'efficience des processus. Vous établissez des rapports périodiques sur le traitement des incidents et des problèmes. Vous réalisez des analyses des causes, impacts et récurrences, définissez et suivez les actions d'amélioration avec les équipes impliquées.ProfilVous êtes titulaire d’un diplôme de Bachelier ou de Master et  disposez de larges connaissances en informatique. Vous avez également une expérience pratique en développement, gestion d’infrastructure,…Une connaissance d’ITIL et/ou d’un outil ITSM constitue un plus.Doté d'un très bon relationnel, vous êtes capable de communiquer avec des équipes pluridisciplinaires et d’animer des réunions.Vous traitez les problèmes de façon rigoureuse, méthodique et constructive. Vous pouvez travailler de façon autonome et prenez des initiatives pour faire progresser les choses.Votre résistance au stress vous permet de faire face à des situations difficilesEnfin, vous vous exprimez aisément en néerlandais.OffreEn travaillant chez Smals, vous contribuez à la réalisation de services ICT ayant un impact sur la vie de tous les jours. Que ce soit au niveau du développement applicatif, de l’infrastructure ou dans les services de support, il est possible de suivre des formations, de se spécialiser ou d’avoir des opportunités de carrière intéressantes. Smals veille à proposer des conditions de travail permettant un bon équilibre vie privée - vie professionnelle, un salaire conforme au marché, une assurance hospitalisation, un deuxième pilier de pension, des chèques repas et du télétravail. Smals rembourse entièrement vos déplacements domicile/lieu de travail en transports en commun et a choisi de s’installer à proximité immédiate des différents réseaux de transports en commun. Par ailleurs, Smals mène une politique d'égalité des chances.
Manager Risk & Insurance (f/m/d)
DOMO Chemicals, Gent
We are looking for a passionate Manager Risk & Insurance (f/m/d) in Ghent (Belgium) Key accountablities Job Mission: ​​​​​​​Leading the Risk & Insurance function at DOMO Chemicals, this position is responsible for developing, implementing, managing and monitoring the Groups’ Risk & Insurance strategies and programs – as part of the Risk & Insurance Management Framework - for effective risk management and insurance coverage (captive as well as with 3rd parties).​​​​​​​ Your Responsibilities: In close cooperation with global broker, design, implement, and oversee the execution of all domestic, foreign and global master insurance policies, drive negotiation of insurance placement structure and pricing, including (but not limited to): Property, Casualty & Business Interruption; General Liability; Professional Liability and Directors & Officers Liability. Evaluate adequacy of limits and appropriateness of retentions / deductibles. Research and recommend the most cost-effective plans to transfer risk, both inside Domo Chemicals (captive) as well as outside Domo Chemicals. Single Point of Contact with group insurance providers and global broker, as well as coordination between global brokers and local brokers Coordinate – with the help of brokers - the annual review and compliance of all companies Assist with the coordination of periodic insurance audits conducted by Groups major insurers and conduct follow up reviews on recommendation and actions. Own and coordinate the claims handling process of all global (master insurance) policies, including setting up a reporting process that provides oversight of existing claims at Group level Definition, implementation and ownership of the Risk and Insurance Management Framework, that outlines the global policies and procedures of risk and insurance management within the Group. Collect and benchmark information about insurance policies subscribed within the Group Provide support with respect to local risk and insurance management programs and claims handling processes. Support local finance teams and liaise with corporate insurance brokers/ companies in case of damages Stay abreast of changes in the business that may impact risk management such that we can proactively manage the exposure. Support, educate, and assist the business units with the programs and initiatives to reduce total cost of insurance. Advise local management on insurance coverage, markets, resources and best practices for risk mitigation. Prepare Risk Management reports and presentations to various senior committees, including the Risk Management Committee Support integrated incident investigations and leveraging learning's from insurance incidents to continuously improve risk management. Qualifications and skills Business (master) Degree in Finance or Engineering Minimum 5-7 years experience in a corporate risk and insurance management function or at an insurance broker, with responsibilities commensurate with this position Experience with risk exposures of a major production or services international organization preferred. Strong quantitative and/or actuarial skills preferred. Candidate at a minimum should have the ability to review and evaluate quantitative analysis of insurable risks as performed by team and/or third parties. Excellent knowledge of MS Office A pro-active and entrepreneurial team player and motivator. Knows how to combine detailed accuracy with a helicopter view. Affinity with digitalization in the field of administration Fluent in English, written and spoken; German and/or French is a plus Our offer Excellent professional opportunity with a challenging and interesting field of activity in the Risk & Insurance team. Permanent contract and market conform compensation package in line with your experience and expertise. Continuous learning and specific and individual opportunities for your professional development.
Incident Manager & Process Designer
Proximus, België, BE
At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees. Proximus SpearIT strengths: Infrastructure projects and integrations, on-site and in the cloud; Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support; Support by IT specialists, project managers and interim managers; Sale of servers, network equipment, smartphones, tablets, PCs and accessories. Responsible for implementation and maintenance of the Incident Management Process (end-to-end); Align with customer and capture business needs, interact with Proximus process managers and external partners; Is accountable for the incident resolution within given target duration (SLA's); Is responsible for acting as an escalation point to expedite incident resolution; Escalates risk and issues; Delivery of monthly KPI reporting in collaboration with service delivery manager; Plan and execute continual improvements to the Incident Management Process; Interact with SPOC on customer side. As Process Designer: Process Architect & Ownership - Understand the business challenge and present it to stakeholders in an effective manner; Process Architect & Ownership - Identify opportunities to drive the envisioned process design incl. KPIs and dashboard; Tool onboarding and improvements Job requirements: Overall 5 years of experience as Incident Manager and/or Process Designer; Expert in ITIL (ideally certified)and knowledge of SIAM; Process approach; Excellent analytical and negociation skills ; Knowledge of Service Management tools (e.g. Service Now ); Methodical with the ability to treat several tasks autonomously; Team player with sense of responsibility and self-initative; Stress resistant, patient and resilient; Knowledge of MS Office; Excellent communication skills coupled with customer, quality and service minded; Fluent in Dutch and English. French is an asset. What do we offer? At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge. Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits. Eager to take the plunge? Don’t hesitate: quickly send us your motivation letter and CV using the button below. If you have any questions about the job, feel free to call Mohamed Debdabi on 0476 69 56 57. This site was created and is managed in accordance with Belgian law. Proximus Group - Boulevard du Roi Albert II, 27 - B-1030 Brussels.